Retail Operations Leader
2 weeks ago
About Tapestry: Tapestry is a renowned global fashion brand that embodies the spirit of creativity and inclusivity. We are dedicated to crafting exceptional products that empower individuals to express their unique style.
Position Overview: As a Retail Operations Leader, you will play a pivotal role in driving the success of our store by aligning with organizational goals and fostering a culture of excellence.
Key Responsibilities:
- Sales and Service Excellence: Understand and implement company objectives, ensuring alignment with our core values. Model and cultivate a team environment that meets Tapestry's high standards for customer engagement.
- Performance Management: Set clear sales targets and monitor team performance, ensuring accountability and driving results through collaborative selling techniques.
- Client Relationship Development: Establish and nurture lasting relationships with customers, utilizing effective clienteling strategies to enhance business outcomes.
- Market Awareness: Stay informed about local market trends and adjust sales strategies accordingly to optimize performance.
- Team Leadership: Inspire and motivate your team, providing coaching and development opportunities to enhance individual and collective capabilities.
- Operational Excellence: Oversee daily operational tasks, ensuring compliance with company standards in areas such as payroll, human resources, and loss prevention.
- Talent Development: Recruit, train, and retain top talent, fostering a positive work environment that encourages growth and collaboration.
Qualifications:
- 1 to 3 years of experience in a retail management role, preferably within a luxury environment.
- Strong understanding of fashion trends and competitive landscape.
- High school diploma required; college degree preferred.
- Proficient in Microsoft Office and retail management systems.
- Ability to lift and carry merchandise as needed.
Work Environment: We value a culture of teamwork, adaptability, and continuous improvement. Join us in creating a vibrant and inclusive workplace where every team member can thrive.
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