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Center Manager

3 months ago

Chandler, Arizona, United States Perry Ellis International - Retail Full time

ABOUT THE COMPANY:

Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.

SUMMARY:

A Center Manager is responsible for overseeing the daily operations of two stores in one center, making sure they run smoothly and effectively. The Center Manager is responsible for directing all activity required to achieve or exceed goals, including sales and profit objectives, customer service, human resources (as it relates to development and retention of the team) payroll and operating expenses, loss prevention, and merchandise presentation. Center Managers will divide their time between the two stores spending three days at the higher volume store and two days at the lower volume store.

RESPONSIBILITIES:

Customer Experience

  • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer complaints or needs.
  • Achieves excellent scores on secret shopper reports.
  • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.

Revenue Generation Responsibilities

  • Shares vision and plans execution store strategy in alignment with corporate and district initiatives.
  • Achieves store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
  • Educating the store team on reports, analysis of business trends and inventory opportunities.
  • Analyze business reports consistently and develop strategies to maximize financial performance.

Operational Responsibilities

  • Prioritizes workflow through successful planning and time management.
  • Maintains appropriate staffing levels based on business trends and payroll guidelines.
  • Understands and complies with all company policies, procedures and operations.
  • Responsible for maintenance of the physical appearance and cleanliness of the store.
  • Recognizes problems, analyzes causes, and generates alternatives and solutions.
  • Maintains compliance of all company assigned training.
  • Demonstrates ability to convey company expectations.
  • Responsible for the protection of the Company assets (Inventory, Cash, Store fixturing and all other company property).
  • Communicates all loss prevention occurrences to the District Manager, Market Manager when applicable and Loss Prevention Manager.
  • Practices excellent customer service at all times in order to prevent possible theft.
  • Reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
  • Supervises, leads, and motivates staff members.

Visual, Brand And Product Management

  • Ensures execution of all pricing strategies to achieve gross margin.
  • Ensures the store is merchandised according to visual guidelines, understands and holds teams accountable to the company visual standards.
  • Communicates store inventory opportunities to the District Manager or Market Manager when applicable.
  • Ensures and participates in timely planning and execution of the store planograms.
  • Ensures the store team can clearly understand the company's brand position.
  • Ensures replenishment of merchandise on the selling floor as needed.
  • Instructs and participates in visual merchandising standards and directives set forth by the company.

People Responsibilities

  • Ensures all PEI customer service standards are being met and modeled.
  • Adheres to Human Resources standards following general practices.
  • Recruits, selects, hires and develops diverse talent for the store.
  • Fills open positions with qualified candidates utilizing 30 days as a goal and maintaining a talent pool.
  • Assesses, develops, educates, mentors and provides timely feedback and coaching on a regular and consistent basis.
  • Holds the store team accountable for achieving store results.
  • Manages conflict.
  • Empowers and involves the team in the decision making process while guiding the process.
  • Receptive to feedback and fosters dialogue around solutions.
  • Leads by taking calculated risk and manages through change and adversity.
  • Maintains confidentiality and meets own commitments.
  • Ensures that all store associates are adhering to federal, state and local labor laws.

Position Requirements:

  • Human Resources: Proven ability to network and maintain talent pool for recruitment; select and develop store management teams; develop bench strength; coach and counsel; persuasively argue a point of view without losing objectivity.
  • Customer Service: Ability to function as a role model during all store visits, ensuring that customers remain top priority: ability to respond in an empathetic way when dealing with the customer.
  • Organization: Ability to organize, delegate, prioritize, meet deadlines, and hold the team accountable and follow-up on all activities within the area.
  • Leadership: Proven ability to challenge and motivate management and store teams in an atmosphere of mutual respect by supporting PEI core values.
  • Merchandising: Knowledge of visual presentation standards. Ability to implement and interpret according to the planogram.
  • Communication: Demonstration of strong verbal and written communication skills.
  • Business Analysis: Ability to analyze business trends and function within payroll, shortage and controllable expenses to maximize area performance and profitability.

ADDITIONAL REQUIREMENTS:

  • 5 or more years of retail management experience
  • Ability to perform effective selling techniques
  • Energetic and positive attitude
  • Strong verbal and written skills
  • Strong interpersonal communication and customer service skills
  • Customer service oriented - outgoing, friendly, and personable with a positive attitude
  • Must be able to stand for long periods of time on the sales floor and move and/or lift up to 25 pounds
  • BS degree would be a plus

BENEFITS:

  • Employee discount
  • Paid vacation and Personal time
  • Healthcare plan: Medical/Dental
  • Tuition reimbursement
  • 401(k) plan & company match

#INDRET