Retail Operations Manager
2 weeks ago
We are looking for a skilled and enthusiastic Retail Operations Manager with a strong background in ice sports to oversee our retail establishments. The successful candidate will play a key role in ensuring exceptional customer experiences, enhancing sales effectiveness, managing stock levels, and inspiring team members.
Key Responsibilities:- Customer Service Excellence: Commit to providing outstanding customer service by maintaining a tidy and inviting retail environment.
- Staff Management: Recruit and train new employees, manage schedules based on business needs, and conduct performance evaluations.
- Inventory Control: Oversee inventory management, including stock counts and timely submission of vendor invoices.
- Sales Strategy: Implement innovative sales techniques to effectively manage inventory and promote product turnover.
- Product Knowledge: Stay informed about hockey and figure skating products, including equipment specifications and maintenance.
- Team Leadership: Guide retail associates in daily tasks such as customer transactions, product displays, and store operations.
- Safety Compliance: Uphold safety and security protocols to ensure a safe shopping environment.
- Budget Management: Assist in developing and managing the fiscal budget for the retail operations.
- Training Development: Create and implement training programs to maintain high standards across the team.
- Cost Management: Monitor and control operational costs to support profitability.
- Special Projects: Participate in additional projects as assigned by senior management.
Physical Requirements: Ability to stand for long periods and perform various physical tasks, including lifting up to 50 lbs.
Education: A high school diploma or GED is required; college education is preferred.
Experience: Proven experience in customer service and retail management, with knowledge of inventory control and ice sports.
Skills: Strong leadership abilities, problem-solving skills, and effective communication are essential. The candidate should demonstrate a positive attitude and the capacity to work well under pressure.
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and requirements.
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