Store Operations Manager

6 days ago

Chandler, Arizona, United States Asurion Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Asurion. As a Store Operations Manager, you will be responsible for establishing and maintaining exceptional guest services, overseeing the operation of a store, and ensuring maximum sales and profitability through effective merchandise management, inventory control, expense management, human resources management, and operating cost control.

Key Responsibilities
  • Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, excellent product knowledge, and all other components of guest service.
  • Analyze and measure business trends, develop and implement plans to enhance sales and meet or exceed goals and targets.
  • Control shrink, expenses, and payroll, ensuring appropriate merchandise stock levels, merchandise adjacencies and presentations, signing, and assortment in all departments, and ensuring the selling floor is adequately stocked.
  • Review department/store trends and recommend and initiate changes for maximizing goals and targets.
  • Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, and audits.
  • Continually evaluate and react to performance issues and regularly recruit management candidates.
  • Train and develop store management in all aspects of the business, direct and monitor training and development for all store personnel.
  • Fix devices, process cracked glass, test devices before and after repairs.
  • This position supervises the retail store team of technicians and assistant store managers.
Requirements
  • One year of uBreakiFix store management experience.
  • Certified to complete repairs by Google, Samsung, and Asurion.
  • Willing to undergo and pass a background check, including a criminal and drug test.
  • Two years of previous retail experience is desired, one year of previous management experience is preferred.
About Asurion

Asurion is a leading provider of technology solutions and services. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.

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