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Client Relations Specialist

2 months ago

Incline Village, Nevada, United States H&S Energy Products Full time
Job Title: Customer Service Representative at H&S Energy Products

Overview:
Under the supervision of the Station Manager and Area Manager, the Customer Service Representative is instrumental in delivering exceptional customer support at the company's energy products outlet.

  • Customer Interaction Responsibilities
    • Greet customers warmly and professionally
    • Uphold the company's reputation through professional representation
    • Implement the Four Steps of Customer Service
    • Encourage current promotions and credit applications
  • Visual Merchandising
    • Ensure displays and signage are visually appealing
    • Verify accurate pricing and remove outdated items
    • Keep the product area well-stocked and organized
  • Product Handling
    • Guarantee the freshness and proper preparation of products
    • Regularly sanitize equipment to maintain hygiene
  • Financial Transactions
    • Process transactions with precision
    • Adhere to cash management protocols
  • Facility Maintenance
    • Ensure cleanliness and maintenance of outdoor equipment
    • Manage waste disposal and facility cleanliness
    • Perform sweeping, mopping, and restroom cleaning
  • Additional Responsibilities
    • Follow the designated shift duties schedule
    • Verify valid identifications when necessary
    • Understand operations related to additional services (if applicable)
    • Complete all assigned tasks diligently

Qualifications:
A high school diploma or equivalent is required, along with a basic understanding of POS systems, prior customer service experience, strong communication skills, adaptability, and proficiency in computer usage.

Tools and Equipment:
Experience with cash registers, computers, and maintenance tools is necessary for this position.

Professional Standards:
Represent H&S Energy Products with professionalism by adhering to the company's dress code and appearance guidelines.

Physical Requirements:
The role involves physical activities such as standing, walking, lifting, and operating equipment. Good hand/eye coordination and effective communication skills are essential.

Work Environment:
Energy products outlet with a customer service focus.