Patient Relations Specialist Part-time Position
4 weeks ago
At Bright Light Medical Imaging, we are seeking a Part-time Patient Relations Specialist to join our team. As a Patient Relations Specialist, you will play a vital role in ensuring our patients receive exceptional care and service.
Key Responsibilities
Greet patients professionally and courteously, both in person and on the phone
Answer and direct incoming calls as necessary
Assist patients with check-in forms, maintain accurate patient records, and collect and process applicable payments
Perform clerical account processing while maintaining patient confidentiality and adhering to HIPAA guidelines
Schedule and confirm clinical appointments using our medical records platform, Medics Premier
Ensure orders are correctly scheduled, including name, exam type, referring provider, and authorization requests
Assist with administrative support in collaborating with internal departmental teams
Notify technologists of appointment arrivals and assist with patient flow
Comprehend standard insurance protocols for referrals, authorizations, co-payments, and deductibles
Obtain authorization for scheduled services and provide required clinical documents if necessary
Requirements
High School Diploma or GED Certificate
Relevant prior experience in a medical or office setting
Prior data entry and word processing experience
Medical terminology knowledge is a plus
Benefits
Competitive pay and growth opportunities
Paid on-site training
401(k) with company match, when eligible
Multiple private health insurance options, if eligible
Quarterly appreciation breakfast/lunch
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