Technician/Mechanic - Field Service Specialist
7 days ago
Job Summary:
Empire Cat is seeking a skilled Technician/Mechanic to join our team of passionate professionals. As a Field Service Specialist, you will be responsible for repairing, reconditioning, and servicing Caterpillar and other Empire line allied machines, systems, and components in the field.
Key Responsibilities:
- Troubleshoot and diagnose equipment malfunctions and failures.
- Maintain good client relations and support for corporate marketing objectives.
- Repair, recondition, and maintain equipment and components.
- Prepare service reports.
- Plan and control cost of repair jobs.
- Maintain company equipment – keep in good clean orderly condition.
- Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Additional Responsibilities:
- Own and maintain required personal tools.
- Learn and use Empire, Caterpillar and allied product procedures and systems.
- Maintain current MSHA card if work area requires.
- Provide on-the-job training to technicians and helpers as assigned.
- Make warranty recommendations.
- Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
- Work overtime as needed.
- Travel to remote locations as needed.
- Perform other related duties as assigned.
- Work within and promote corporate values.
Requirements:
- High school diploma or General Education Degree (GED).
- Current driver's license.
- Required DOT licensing, medical card, and endorsements as vehicle size dictates.
- Minimum of 6 months related experience.
- Completion of TRAIN test evaluation.
- Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands, talk, or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
- The employee is required to lift and/or move up to 60 pounds.
- Specific vision abilities required by this job include close, distance, and peripheral vision.
- May be required to operate a forklift with appropriate certification(s).
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
- The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The noise level in the work environment is usually loud.
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