ELV Client Success Specialist

2 months ago

Greenwood Village, United States CIG Full time

Are you passionate about supporting early childcare programs and making a difference in the lives of children? Early Learning Ventures (ELV) is seeking a Client Success Specialist to join our Business Services Team. In this role, you will interact with early childcare programs, directors, key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV???s shared services products and services. You will train early childcare programs on the use of ELV???s web-based software system, online resource platform, and third-party financial services solution.

Key Responsibilities:

  • Serve Early Child Care programs, remotely and in person, by providing product and service information, troubleshooting, and resolving product and service problems.
  • Deliver training on products and services to Early Child Care program directors and staff in a variety of formats, including instructor-led and webinars.
  • Assist in developing and maintaining training content for both in-person and online trainings.
  • Support retention of existing Early Child Care clients and provide onboarding and implementation support for new clients.
  • Maintain accurate records in various reporting databases and prepare product and service reports.
  • Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
  • Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
  • Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
  • Assist with technology product updates and quality assurance.
  • Collaborate with cross-team work as needed.
  • Perform other duties as assigned.
  • Assist with occasional translations.
  • Utilize CRM tools to track client support and follow-ups.

Qualifications:

  • Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
  • Detail-oriented and results-focused.
  • Ability to learn new software systems quickly.
  • Excellent time-management and prioritization skills.
  • Solid project and product management skills, with demonstrated experience delivering on a deadline.
  • Independent thinker and problem solver.
  • Resourceful with good follow-up skills.
  • Commitment to seeing tasks through to the end.
  • Presence of mind, analytical thinking, and logical thinking.
  • Ability to accept, promote, and lead change within the work environment.
  • Effective influence and communication skills cross-functionally.
  • Desire to work in a fast-paced, ever-changing environment.

Education & Experience:

  • Bachelor???s Degree preferred.
  • 1-3 years??? experience in customer service, data entry, product training.
  • Proficient with Microsoft Office Products.
  • Familiarity with multiple operating systems and cloud-based applications.
  • Familiarity with CRM tools.
  • Ability to navigate multiple browsers, tabs, and windows.

Remote Office Requirements:

  • Dedicated private workspace on remote workdays.
  • Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.

What Does Early Learning Ventures Have to Offer You?

  • Excellent benefits (medical, dental, & vision)
  • Company-paid life insurance
  • 401(k) with company match
  • Employee assistance programs
  • Paid vacation days
  • Paid personal days
  • Paid holidays

Apply Today:

If you are passionate about early childhood education and want to join a dynamic team dedicated to supporting childcare programs, we would love to hear from you. Apply now and help us create long-lasting partnerships with our providers and stakeholders



  • EHS CHILD CARE PARTNERSHIP SPECIALIST

    1 week ago

    Greenwood Village, United States CIG Full time

    About Early Learning Ventures:Early Learning Ventures (ELV) is a nonprofit organization dedicated to expanding access to high-quality Early Care and Education (ECE). Through an innovative shared services model, ELV streamlines business functions for child care providers, making it easier to manage financially stable, high-quality businesses. By partnering...

  • EHS CHILD CARE PARTNERSHIP SPECIALIST

    1 week ago

    Greenwood Village, United States CIG Full time

    About Early Learning Ventures:Early Learning Ventures (ELV) is a nonprofit organization dedicated to expanding access to high-quality Early Care and Education (ECE). Through an innovative shared services model, ELV streamlines business functions for child care providers, making it easier to manage financially stable, high-quality businesses. By partnering...

  • Client Support Specialist

    3 days ago

    Greenwood Village, Colorado, United States The Directv Group, Inc. Full time

    Position OverviewAs a Client Support Specialist, you will be responsible for addressing customer inquiries related to our services and products. Your role is crucial in ensuring customer satisfaction and maintaining a positive relationship with our clients.Key ResponsibilitiesRespond to customer requests and inquiries with professionalism and...

  • Client Relations Specialist

    2 days ago

    Greenwood Village, Colorado, United States Beth Bales - State Farm Agent Full time

    Become a Key Member of Our Team as a Client Relations SpecialistWe are seeking an enthusiastic individual to join our team at Beth Bales - State Farm Agent. If you have a strong commitment to delivering outstanding client support and thrive in meaningful interactions, we would love to connect with you.Position Overview:Establish and nurture lasting client...

  • Client Billing Specialist

    3 weeks ago

    Greenwood Village, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and give you applicable skills to use in your career? Do you like collaboration and being around a supportive team? You’ve come to the right place!Who We Are:Mindful Therapy Group is a company dedicated to...

  • Client Billing Specialist

    4 weeks ago

    Greenwood Village, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and give you applicable skills to use in your career? Do you like collaboration and being around a supportive team? You’ve come to the right place!Who We Are:Mindful Therapy Group is a company dedicated to...

  • Client Billing Specialist

    2 days ago

    Greenwood Village, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and give you applicable skills to use in your career? Do you like collaboration and being around a supportive team? You’ve come to the right place!Who We Are:Mindful Therapy Group is a company dedicated to...

  • Client Billing Specialist

    20 hours ago

    Greenwood Village, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and give you applicable skills to use in your career? Do you like collaboration and being around a supportive team? You’ve come to the right place!Who We Are:Mindful Therapy Group is a company dedicated to...

  • Client Support Specialist

    1 week ago

    Greenwood Village, Colorado, United States DIRECTV Full time

    Join Our Team as a Client Support SpecialistAt DIRECTV, you will become an integral part of our Customer Care Center, where you will play a crucial role in enhancing customer interactions with our innovative media and entertainment solutions. This position offers you the chance to represent DIRECTV, a leader in the communications and technology sector, and...

  • Senior Client Success Advisor

    4 weeks ago

    GREENWOOD VILLAGE, United States Empower Full time

    Grow your career with a growing organizationWhether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • Senior Client Success Advisor

    4 weeks ago

    GREENWOOD VILLAGE, United States Empower Full time

    Grow your career with a growing organizationWhether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • Client Service Specialist

    2 weeks ago

    Greenwood Village, United States OneDigital Full time

    Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling...

  • Client Service Specialist

    3 weeks ago

    Greenwood Village, United States OneDigital Full time

    Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling...

  • Client Relations Specialist

    2 days ago

    Greenwood Village, Colorado, United States Beth Bales - State Farm Agent Full time

    Become a Key Member of Our Client Relations TeamWe are seeking an enthusiastic individual to join our team at Beth Bales - State Farm Agent. If you have a passion for delivering outstanding client support and thrive in meaningful interactions, we invite you to explore this opportunity.Position Overview:Establish and nurture robust client connectionsProvide...

  • Client Relations Specialist

    4 days ago

    Greenwood, South Carolina, United States Sunset Finance Full time

    POSITION OVERVIEW The Client Relations Specialist plays a crucial role in the functioning of a consumer finance office. Responsibilities include assisting customers, processing applications, assessing creditworthiness, managing payments, refinancing loans, addressing delinquent accounts, distributing promotional materials, and fulfilling various other tasks....

  • Client Support Specialist

    3 days ago

    Greenwood, Mississippi, United States TempStaff Full time

    Position OverviewThe Client Support Specialist plays a crucial role in managing the customer service operations at TempStaff. This position involves:Maintaining Customer Information: Ensuring that all client and account details are accurately recorded and updated.Logging Customer Interactions: Documenting all communications with clients regarding service...

  • Client Relations Specialist

    3 days ago

    Greenwood Village, Colorado, United States CrossCountry Mortgage Full time

    Job OverviewAre you an enthusiastic individual eager to explore new career paths? We are looking for a proactive Sales Assistant to join our dynamic team. This position involves engaging with prospective clients, gaining insights into the mortgage industry, and assisting with event planning and lead generation initiatives. Previous experience in the mortgage...

  • Client Service Representative

    16 hours ago

    Greenwood Village, Colorado, United States OneDigital Full time

    About OneDigitalAt OneDigital, we're dedicated to helping people do their best work and live their best lives. Our mission is to provide exceptional service and support to our clients, while fostering a culture of growth, innovation, and inclusivity.Job SummaryWe're seeking a highly motivated and detail-oriented Client Service Specialist to join our team. As...

  • Client Support Specialist

    1 week ago

    Greenwood Village, Colorado, United States Air Methods Full time

    Position Title: Customer Support RepresentativeCompany: Air MethodsJob Category: Customer Support & Call CenterJob Overview:The Customer Support Representative plays a crucial role in ensuring customer satisfaction and maintaining effective communication with clients. This position is responsible for managing customer inquiries, processing orders, and...

  • Client Support Specialist

    1 week ago

    Greenwood, Indiana, United States Lifemark Health Group Full time

    Client Support Specialist Status: Permanent full-time Schedule: Monday-Friday Mandatory Requirement: All employees of Lifemark Health Group must be fully vaccinated against COVID-19. Full vaccination is defined as occurring 14 days after the second dose of a Health Canada approved vaccine. As a Client Support Specialist, you will play a crucial role in...