Regional Customer Relations Specialist

3 days ago


Elk Grove Village, Illinois, United States Orkin Full time
Overview

We are seeking a highly skilled and customer-focused Regional Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services
  • Coordinate with technicians to optimize routes and minimize drive time
  • Provide exceptional customer service and support through phone, email, and in-person interactions
  • Monitor and update customer databases to ensure accurate and up-to-date information
  • Participate in quality assurance processes to ensure high-quality service delivery
Requirements
  • High school diploma or equivalent required
  • Previous experience in customer service or sales preferred
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
What We Offer
  • Competitive earnings with starting pay of $18-$18/hour
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
About Orkin

Orkin is a global residential and business service provider with over 120 years of experience in pest management. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled and customer-focused Regional Customer Relations Specialist to join our team.



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