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Client Service Liaison

1 month ago

Jersey Village, Texas, United States Houston Consumer Connect Full time
Client Service Representative

At Houston Consumer Connect, we prioritize building strong relationships with our clients and share their vision of growth. Our success in creating lasting business partnerships is attributed to our dedicated Client Relations and Customer Service Team. Their tireless efforts in providing exceptional customer service have significantly improved the quality of our client relationships. As we expand our client base, we are seeking a Full Time Client Service Representative to join our team.

Key Responsibilities:
  • Establish and Maintain Client Relationships: Foster long-lasting business relationships with clients, ensuring their needs are met and exceeded.
  • Issue Resolution: Identify, troubleshoot, and resolve client issues and concerns in a timely and professional manner.
  • Communication: Maintain open communication between clients, their consumers, and our Client Relations Manager Team.
  • Product Knowledge: Utilize product knowledge to upsell products and services as needed, supporting our sales team in new client acquisitions.
  • Client Experience: Provide clients with a personalized purchasing experience and exceptional customer service.
  • Order Coordination: Collaborate with the sales team to ensure order processing is completed and installation dates are set.
  • Documentation: Document client contact information, ensure purchase orders are accurate, and submit all information to our Senior Client Relations Managers.
  • Team Collaboration: Work with fellow Client Relations Managers and other Customer Service and Sales team members to ensure sales targets are met.
Requirements:
  • Education: High School Diploma or equivalent certification required.
  • Experience: 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related fields preferred.
  • Skills: People-oriented, passionate about building relationships, charismatic, and personable demeanor, results-driven, and self-motivated to improve interpersonal skills.
  • Personal Qualities: Active listening, empathy, solution-oriented, and takes initiative in resolving unexpected challenges.