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Customer Service Specialist

2 months ago

Lancaster, Pennsylvania, United States K&A Appliance, Inc. Full time
Job Overview

Key Benefits:

  • 401(k) matching
  • Employee discounts
  • Free uniforms
  • Opportunities for career growth
  • Paid time off
  • Profit sharing

We are seeking a motivated individual to take on the role of Service Associate at K&A Appliance, Inc. In this position, you will oversee the service operations within our appliance retail environment, ensuring that our clientele receives outstanding support for their household appliances.

Core Responsibilities:
  • Manage the daily functions of the service department, including supervision of service technicians.
  • Maintain high customer satisfaction levels through effective and timely service delivery.
  • Develop and execute strategies to enhance service efficiency, ensuring tasks are completed promptly.
  • Address customer inquiries and complaints, escalating issues when necessary for swift resolution.
  • Ensure adherence to safety protocols and company policies.
  • Collaborate with other departments, particularly Delivery and Customer Check-out.
  • Document and monitor current inventory of parts to maintain adequate stock levels and order necessary components for service repairs.
  • Process warranty claims with manufacturers.
  • Handle billing and collection of payments for non-warranty service work and parts.

Qualifications:
  • High school diploma, GED, or equivalent experience.
  • Prior experience in a similar position, ideally within the appliance or retail sector.
  • Strong organizational and time management skills, with attention to detail.
  • Proficient problem-solving and decision-making abilities.
  • Exceptional customer service skills, focused on ensuring customer satisfaction.
  • Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and team members.
  • Familiarity with computer systems and software relevant to service and delivery operations.

Bilingual in Spanish is preferred, but not mandatory.

If you are a dedicated individual with a commitment to delivering exceptional service, we encourage you to consider this opportunity. This role offers a chance to be part of a well-established appliance retailer and contribute to its ongoing success.

Additional Benefits:
  • Overtime Pay
  • Paid Holidays
  • Company-Wide Bonuses
  • 401(k) retirement plan with up to 5% company match
  • Company events and catering
  • Employee discounts
  • Free uniforms
  • Opportunities for career advancement
  • Paid time off
  • Profit sharing
  • Weekly pay via direct deposit
Note: There is no company-paid health insurance.