Customer Service Specialist

5 days ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Lancaster General Health. As a key member of our Podiatry department, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Provide complete and accurate patient scheduling, registration, and insurance verification services.
  • Coordinate and communicate effectively with patients, guests, and healthcare professionals to ensure seamless care.
  • Manage patient complaints and concerns in a professional and empathetic manner.
  • Support Point of Service Collections and perform all necessary functions to collect patient obligations.
  • Verify patient, guarantor, coverage, and hospital account information, and perform required referral/authorization processes.
  • Understand and apply insurance company coverage and referral/authorization requirements.
  • Prepare and release records or orders in the e-Health record, and scan necessary documents into the medical record.
  • Complete documentation for compliance and regulatory needs, and retain knowledge of all regulatory requirements.
  • Screen and accurately relay messages using established protocols for emergent, urgent, and non-urgent calls.
  • Register unscheduled patients requiring full financial clearance, and complete assigned patient scheduling and registration work queues.
Requirements
  • High School Diploma or equivalent (GED).
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
  • Valid driver's license required for Regional Positions.
Preferred Qualifications
  • One year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process.
  • One year of prior experience in Revenue Cycle in a Hospital/Medical Office Setting.
  • Previous Epic or equivalent Electronic Medical Record experience.
Benefits
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Paid Holidays.
  • Shift, Weekend, and On-Call Differentials.
  • Health, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability.
  • Retirement Savings Account with Company Matching.
  • Child Care Subsidies.
  • Onsite Gym and Fitness Classes.

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