Guest Services Supervisor

2 weeks ago

Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time



POSITION OVERVIEW:


The Guest Services Supervisor plays a crucial role in supporting the Front Office Manager in overseeing the Front Office functions to ensure exceptional guest experiences, adherence to service quality standards, and compliance with company policies while achieving financial objectives.

The supervisor is tasked with ensuring that all guest interactions, including arrivals and departures, are handled efficiently and with a warm demeanor.

CANDIDATE PROFILE:

Qualifications:

  • A high school diploma or equivalent is required; a college degree is preferred.
  • A minimum of 2 years of experience in hotel Front Desk operations is required, with prior supervisory experience being advantageous.
  • Experience with Hilton brands is preferred, and familiarity with Hilton OnQ is a plus.

KEY RESPONSIBILITIES:

  • Oversee Front Desk operations during assigned shifts to maintain high standards and ensure memorable guest experiences.
  • Welcome guests promptly with a friendly and genuine greeting. Utilize a positive and clear communication style, actively listen to requests, respond appropriately, and provide accurate information regarding hotel services and local attractions.
  • Support staff in executing all front desk responsibilities, including the PBX Operator role.
  • Conduct daily briefings, communicate effectively with team members, and share essential information to enhance guest service in line with brand standards.
  • Maintain comprehensive knowledge of all hotel features and services, including hours of operation, room types, layouts, decor, rates, and special promotions.
  • Manage workflow, room status, and group activities while effectively communicating updates to other departments to enhance the guest experience.
  • Address discrepancies in room status reports with the Housekeeping department.
  • Handle guest requests, inquiries, and complaints promptly and thoroughly. Ensure timely follow-up to maintain high levels of guest satisfaction and service quality. In cases of dissatisfaction, negotiate resolutions in accordance with established guidelines.
  • Anticipate sold-out situations and arrange alternative accommodations when necessary.
  • Assist management in training and motivating team members to improve efficiency and productivity; serve as a role model for the Front Office team.
  • Ensure a safe working environment within Front Office operations. Report accidents, injuries, and unsafe conditions in accordance with hotel procedures; complete safety training and certifications.
  • Uphold confidentiality of all guest and hotel information.
  • Adhere to hotel safety policies and procedures, utilizing safety equipment as necessary to ensure the safety of all team members during each shift. Report all accidents and injuries promptly.
  • Maintain a clean and organized work area, free from hazards that could impede job performance.
  • Perform any other job-related duties as assigned.

Additional Requirements:

  • Proficient in accessing and accurately inputting information using a moderately complex computer system.
  • Capable of handling cash and credit transactions.
  • General knowledge of local attractions and transportation options.
  • Ensure efficient guest registration, checkout, and telephone service while adhering to brand standards.
  • Monitor and maintain front office systems and equipment for optimal performance.
  • Effectively manage interactions with internal and external customers with tact and diplomacy to resolve conflicts.
  • Collaborate with Front Office Management to ensure compliance with quality standards.
  • Ability to recognize and respond to emergency situations.
  • Establish and maintain effective working relationships with colleagues and guests.
  • Proficient command of the English language, both written and verbal.
  • Strong multitasking abilities and excellent customer service skills.
  • Regular attendance is essential for successful performance in this role.
  • Availability to work a flexible schedule, including weekdays, evenings, weekends, and holidays.
  • Maintain high standards of personal appearance and grooming, including wearing the appropriate uniform and nametag.


Physical Requirements:

  • Some lifting may be required. This position may involve being on your feet for 75% or more of the time.


Due to the nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, to meet the hotel's business needs.

Attendance at all scheduled training sessions and meetings is mandatory.


This job description is not an exhaustive list of all functions that an employee in this position may be asked to perform periodically.


Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


I have read the above and understand and accept the job responsibilities and requirements associated with this position.

  • Guest Services Supervisor

    1 week ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring superior guest satisfaction.This role is for a LEAD FRONT DESK AGENT, requiring flexible availability for both AM and PM shifts. KEY RESPONSIBILITIES: Minimum 6 months of relevant experience in a hospitality environment, particularly...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk team to enhance revenue and profitability while ensuring exceptional guest experiences.This role is for a LEAD FRONT DESK AGENT, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to the following: Minimum 6 months of relevant experience in a...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    JOB SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring exceptional guest satisfaction.This role is a LEAD FRONT DESK AGENT position, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to: Minimum 6 months of prior experience with Marriott...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time

    POSITION OVERVIEW: The Guest Services Supervisor plays a crucial role in supporting the Front Office Manager in overseeing the Front Office functions to ensure exceptional guest experiences, high-quality service, and adherence to corporate and franchise standards while achieving financial objectives. This role is essential in ensuring that guest arrivals,...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time

    POSITION OVERVIEW: The Guest Services Supervisor plays a pivotal role in supporting the Front Office Manager in overseeing the Front Office functions to ensure exceptional guest experiences, high-quality service, and adherence to corporate and franchise guidelines while achieving financial objectives. It is essential to guarantee that the check-in,...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Vensure Employer Services Full time

    Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...

  • Guest Service Representative

    5 days ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    About the RoleCrescent Services is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-out: Register guests in a friendly and efficient...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Grand Beach Suites Hotel Full time

    Guest Services Supervisor Job DescriptionPOSITION SUMMARY:The Guest Services Supervisor is accountable for overseeing all Front Desk operations at a prestigious resort. This role involves directing, implementing, and upholding service standards to guarantee guest satisfaction. The Supervisor also plays a crucial role in security protocols, monitoring, and...

  • Guest Services Supervisor

    1 week ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk SupervisorLocation: Shelborne South BeachOverview:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for all guests. This position requires a proactive leader who can effectively oversee daily front desk activities.Key Responsibilities:Welcome and...

  • Guest Services Supervisor

    7 days ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Shelborne South BeachSummary:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Supervisor at Marriott Hotels & Resorts, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Cash Handling: Accurately complete all designated cashier and closing reports within our computer system.Shift Management: Review shift logs and daily memo books,...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk SupervisorLocation: Shelborne South BeachOverview:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests. This position requires a dedicated individual with strong leadership skills and a commitment to delivering exceptional customer...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:As a Front Desk Supervisor, you will play a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for our guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...

  • Guest Services Supervisor

    2 weeks ago

    Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Radisson Panama City Beach is in search of a skilled Guest Services Supervisor for our esteemed oceanfront property. Role Overview: The Guest Services Supervisor will play a pivotal role in managing the front desk functions and ensuring outstanding guest satisfaction. This position involves leading a team of front desk personnel to guarantee that all visitor...

  • Guest Services Supervisor

    2 weeks ago

    Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Job OverviewBy the Sea Resorts is in search of a skilled Guest Services Supervisor for our esteemed Radisson Panama City Beach Oceanfront establishment.Role Summary:The Guest Services Supervisor at Radisson Panama City Beach will be accountable for managing the front desk functions and guaranteeing outstanding customer satisfaction. This role involves...

  • Front Desk Supervisor

    1 week ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.Key ResponsibilitiesGuest Services: Respond to guest...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:The role of the Front Desk Supervisor involves managing the front desk operations, ensuring a seamless registration and checkout experience for guests while supervising the front desk team.Key Responsibilities:Welcome and greet guests upon their arrival.Register guests in the system, confirming...

  • Guest Services Supervisor

    7 days ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:As a Front Desk Supervisor, you will be responsible for coordinating and streamlining the check-in and check-out procedures at the front desk while managing the daily functions of the front desk team.Key Responsibilities:Welcome and greet guests upon their arrival.Register guests in the system, confirming...

  • Front Desk Supervisor

    1 week ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring optimal guest satisfaction and revenue growth.Key ResponsibilitiesSupervise and coordinate the activities of...

  • Guest Services Supervisor

    1 week ago

    Delray Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time

    Job OverviewLocationCourtyard Delray BeachEmployment TypeFull TimeCompensation$18.00 HourlyTravel RequirementsNoneShift AvailabilityAnyCategoryHospitality - HotelPosition Summary:A Kolter Hospitality Group Front Desk Supervisor is dedicated to providing exceptional service to our guests by fostering a warm and inviting atmosphere that enhances guest...