Outside Service Representative

5 days ago


Brainerd, Minnesota, United States Madden's On Gull Full time
Job Summary

Madden's On Gull is seeking a highly skilled and customer-focused Outside Service Representative to join our team for the Fall 2024 season. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at our award-winning resort.

Key Responsibilities
  • Provide Exceptional Guest Service: Serve all guests with a positive attitude, put a smile on your face and in your voice, and communicate your willingness to help them.
  • Assist Guests with Golf Clubs: Ensure that guests never have to carry their golf clubs once they arrive in the parking lot, and assist them with loading and unloading their clubs.
  • Maintain Cart Staging and Starting Area: Keep the cart staging and starting area clean, neat, and organized, and ensure that carts are staged in an orderly fashion.
  • Responsible for the Driving Range: Keep the driving range stocked, clean, and organized, and ensure that balls are cleaned and the range is in a neat and orderly fashion.
  • Uphold Customer Service Standards: Maintain a high level of customer service, ensuring that guests feel appreciated and pleased with their experience.
  • Regular and Reliable Attendance: Ensure regular and reliable attendance, and be available to work a variety of shifts, including weekends and holidays.
Requirements
  • Excellent Communication Skills: Possess excellent listening, speaking, and communication skills, and be able to work effectively with guests and colleagues.
  • Great Decision-Making Skills: Make sound decisions quickly and effectively, and be able to work independently and as part of a team.
  • Ability to Establish Relationships: Establish and maintain relationships with guests and colleagues, and be able to work effectively in a fast-paced environment.
EEO Statement

Madden's On Gull is an equal opportunity employer, and we are committed to providing a work environment that is free from discrimination and harassment. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.


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