Customer Service Representatives

1 week ago

Brainerd, United States Kramer Leas DeLeo P.C Full time

Customer Service Representatives will provide service to members of our clients
The programs we are hiring for offer many exciting incentives
Feel rewarded in making a difference for members we speak to on a daily basis

Position Purpose:  
The Customer Service Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to the client.  Associates will provide callers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate and increases overall trust and satisfaction in the client's products and services.+

Job Responsibilities:
Professionally handle high volume incoming customer inquiries regarding products and services
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customers overall product satisfaction.  
Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
Handle back office work including responding to email inquiries accurately and effectively
Meet or exceed company and client performance metrics
Maintain a balance between company policy and customer benefit in decision making.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers
Responsible for call and email disposition and compiling and generating reports as require

Qualifications:

Considerable previous experience as a Customer Service RepresentativeExcellent high-level organization skillsProfessional communication skillsAble to adapt quickly without conflict

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