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Front Desk Representative

2 months ago

Brainerd, Minnesota, United States Madden's On Gull Full time
Job Summary

Madden's On Gull is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Room Assignments: Assign rooms to guests, ensuring that they are satisfied with their accommodations.
  • Guest Services: Provide information and assistance to guests, including answering questions, resolving issues, and making recommendations for resort activities and amenities.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all needs are met and expectations are exceeded.
  • Cash Handling: Process transactions, handle cash, and maintain accurate records.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and activities, to ensure a smooth and enjoyable experience for guests.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Customer Service Focus: Demonstrate a strong commitment to providing exceptional customer service, with a focus on ensuring guest satisfaction and loyalty.
  • Organizational Skills: Possess strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Technical Skills: Proficient in using property management systems and other software applications.
What We Offer

Madden's On Gull offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.