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Transit Operations Analyst

2 months ago


Brainerd, Minnesota, United States Brainerd Public Utilities Full time
Salary: $49, $58,385.60 Annually

Location: Brainerd, MN

Job Type: Full Time

Department: Transit

General Overview

The Transit Operations Specialist is responsible for providing specialized operational support to the Transit Department. Under the guidance of the Transit Coordinator, this role includes overseeing daily transit activities, ensuring compliance with regulatory standards, and managing data verification processes.

Key Responsibilities
  • Assist in supervising third-party contractor operations to ensure adherence to contracts and regulations, documenting any non-compliance.
  • Verify daily fare collections, including cash, tickets, and vouchers, and ensure accurate reporting of financial transactions.
  • Conduct ridership verification tasks, analyzing trip activities, bus mileage, and billing accuracy.
  • Maintain and update databases related to transit operations, ensuring accurate reporting for compliance with federal standards.
  • Provide customer support through various channels, addressing inquiries and resolving complaints effectively.
  • Utilize RouteMatch software for dispatching and scheduling, especially in emergency situations.
  • Represent the transit system professionally in all interactions with stakeholders, including customers and external agencies.
  • Contribute to the development of policies and training materials for transit operations.
  • Assist in the preparation and submission of grant applications and budgets.
  • Perform financial record-keeping tasks related to accounts receivable and payable.
  • Report any incidents or accidents in accordance with established protocols.
  • Facilitate meetings and prepare necessary documentation.
  • Carry out additional duties as assigned.
Qualifications and Skills

  • Strong organizational and time management abilities.
  • Capability to manage multiple tasks and adapt to changing priorities.
  • Excellent communication and interpersonal skills with a focus on customer service.
  • Proficient in using computer systems and software relevant to transit operations.
  • Ability to work independently with minimal supervision.
  • Commitment to continuous learning and professional development.
Education and Experience

  • Associate's degree in business management or a related field, along with two years of relevant experience.
  • Alternative combinations of education and experience may be considered.
  • Valid driver's license is required.
Additional Information

This position may require occasional physical exertion and the ability to work in various environmental conditions. The job description is subject to change based on organizational needs.