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Front Desk Team Associate

2 months ago

Brainerd, Minnesota, United States Cragun Corporation Full time

Job Summary

Cragun Corporation is seeking a highly motivated and customer-focused Front Desk Team Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Guest Registration and Check-In/Check-Out: Register guests, accommodate special requests, and ensure a smooth check-in and check-out process.
  • Front Desk Operations: Maintain accurate records, process guest payments, and handle cash and credit transactions in accordance with company policies and procedures.
  • Room Status and Key Management: Understand and maintain accurate room status, including room assignments and key management.
  • Guest Services: Provide information and assistance to guests, including room locations, types of rooms available, and room rates.
  • Problem Resolution: Address and resolve guest complaints and concerns in a professional and courteous manner.

Requirements:

  • Customer Service Focus: Possess a people-first attitude and be ready to help guests in any moment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to multitask and work in a fast-paced environment.
  • Flexibility: Ability to work a flexible schedule, including weekends and holidays.
  • Teamwork: Collaborate with other team members to ensure seamless guest service and a positive work environment.

Why Work at Cragun Corporation?

We offer a competitive compensation package, including competitive wages, discounts on our marina rentals, food options, lodging, and gift shop purchases. Our team values friends, family, hard work, and having fun, and we're looking for like-minded individuals to join our team.