Transit Operations Analyst

2 weeks ago


Brainerd, Minnesota, United States Brainerd Public Utilities Full time

Salary:
$49, $58,385.60 Annually

Job Type:
Full Time

Job Number:
Department: Transit

General Overview:
This role provides specialized operational support to the Transit Department.

Under the guidance of the Transit Coordinator, this position is responsible for overseeing daily transit operations, ensuring compliance with FTA standards, and managing data verification within Transit software.

A successful Transit Operations Specialist will ensure safe, courteous, and reliable transportation services.


Key Responsibilities:
1. Assist the Transit Coordinator in managing third-party contractor operations to ensure adherence to contracts and regulations.
2. Verify daily fare collections, including cash, tickets, and vouchers; ensure accurate delivery of farebox vaults to the Finance Department.
3. Conduct ridership verification tasks, analyzing trip activities, bus mileage, and billing rules.
4. Maintain databases of daily activities and generate reports for FTA compliance.
5. Provide customer support through various channels, addressing inquiries and resolving complaints.
6. Utilize RouteMatch software for dispatching and scheduling trips, especially in emergency situations.
7. Represent the transit system professionally and courteously in all interactions.
8. Assist in the development of policies, training materials, and marketing content for transit operations.
9. Support grant application processes and manage financial record-keeping.
10. Document and report any incidents or accidents as per established protocols.

Qualifications:
1. Associate's degree in business management or a related field, along with two years of relevant experience; equivalent combinations of education and experience may be considered.
2. Valid driver's license required.

Preferred Skills:
1. Bachelor's degree in business or related fields.
2. Experience in transit operations or dispatching services.
3. Proficiency in transit software, particularly RouteMatch, and Microsoft Office applications.

Work Environment:
This position may require occasional physical exertion and the ability to manage multiple tasks efficiently while maintaining accuracy. Strong communication skills and a commitment to customer service are essential.

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