Bilingual Customer Service Representative

2 weeks ago


Colorado Springs, Colorado, United States Ent Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Ent Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide accurate and timely responses to member inquiries via phone, email, and chat.
  • Resolve member issues and concerns in a professional and courteous manner.
  • Upsell and cross-sell credit union products and services to members.
  • Maintain accurate records of member interactions and transactions.
  • Participate in ongoing training and development to stay up-to-date on credit union products and services.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced call center environment.
  • Basic computer skills and knowledge of Microsoft Office.
What We Offer
  • A competitive hourly rate of $18.10 - $21.42.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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