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Bilingual Customer Service Representative

2 months ago


Colorado Springs, Colorado, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Support Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and the public, handling inbound and outbound calls, and utilizing your excellent customer service skills to resolve issues and provide information.

Key Responsibilities
  • Provide customer service, information, and administrative support to clients and the public
  • Handle inbound and outbound calls, responding to customer inquiries and resolving issues
  • Utilize computer systems to look up details and fill out intake forms
  • Work with the escalation team to process cases and resolve customer issues
  • Meet productivity and quality standards, averaging a certain number of calls per day
Requirements
  • Two years of customer service experience
  • Call center experience is a plus, but not required
  • Bilingual skills are essential
  • Excellent customer service skills and a strong desire to help others
Benefits
  • Medical, dental, and vision insurance
  • 401(k)/Roth retirement plan
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.