Customer Service Representative

3 days ago

Colorado Springs, Colorado, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
  • Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
  • Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Promote safety in all actions.
  • Maintain confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
  • Ability to perform basic math calculations.
Working Conditions

This is a fast-paced environment with frequent interruptions. You will be frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens. You will be required to wear Personal Protective Equipment while performing specific tasks or in certain areas. You will be required to work overtime and extended hours to support center operational needs.

This position is located in CA, CO, and WA.

The expected base pay for this position at hiring is $14.10/hour - $18.35/hour. Please note that this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.

CSL offers the following benefits for this part-time position: paid sick leave and the option to participate in CSL's 401(k) Savings Program.

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