Customer Service Representative

8 hours ago


Colorado Springs, Colorado, United States Holman Inc Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Holman Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and scheduling sales appointments.

Key Responsibilities:
  • Handle inbound and outbound phone calls with customers to schedule sales appointments.
  • Act as the first point of contact for customers in need of sales appointments.
  • Determine and document customer needs/understand their reason for calling.
  • Schedule sales appointments by client advisor using scheduling system.
  • Place reminder calls to customers regarding pending scheduled service appointments.
  • Place follow-up calls to customers regarding recent sales visit experience.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service and WOW customers.
Qualification Criteria:
  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging phone persona - must be able to project a 'smile' over the phone.
  • Proven outstanding customer service.
  • Listen and record accurately.
  • Excellent interpersonal skills, both in person and over phone.
  • Call Center experience is preferred, but not required.
  • Proficient computer skills with ability to learn scheduling and other computer systems.
  • Team-oriented and flexible/multi-tasking.
Benefits:
  • Regular Full-Time
  • We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a person with a disability needing assistance with the application process, please contact us.



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