Banking Associate I/II

2 weeks ago

Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time
Job Overview

BRANCH LOCATION

Municipal Employees Credit Union of Baltimore, Inc.

POSITION SUMMARY

BANKING ASSOCIATE I

Under general oversight, execute limited transactional responsibilities to assist members by processing deposits or withdrawals with a high level of precision and efficiency utilizing a computer system. A service-oriented professional dedicated to surpassing the expectations of each member served while achieving the established transactional objectives.

Provides fundamental cash handling and payment services to members in accordance with credit union policies and protocols. Maintain precise transactional records and reconcile each day's cash drawer in line with the Teller Accuracy Guidelines. Direct members to Member Service Representatives for product information and/or services that best suit their financial requirements. Remain vigilant against counterfeit monetary instruments.

BANKING ASSOCIATE II

Under general supervision, proficiently carry out limited and routine transactional tasks to assist members using a computer while meeting the established transactional benchmarks. A professional committed to exceeding the expectations of each member served. Provides essential cash handling and payment services to members in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day's operations in accordance with the Teller Accuracy Guidelines.

Refers members to Member Service Representatives for product information and/or services that best align with their financial needs. Acts as a mentor (teller trainer) for newly hired Banking Associate I personnel and possesses knowledge of basic new member account opening processes. Understands and can explain ATM operations and online banking features. Remains alert to safeguard against fraud and counterfeit monetary instruments.


Essential Skills

Quality of Work: Demonstrates a consistent record of producing work that is highly accurate, reflects attention to detail, and positively represents the organization. Is personally committed to high-quality work and inspires others to uphold similar standards.

Cash Handling: Regularly manages substantial amounts of cash. Pays attention to detail. Counts cash, replenishes cash, and balances transactions.

Quantity of Work: Produces a volume of work that meets or exceeds job expectations. Ensures that quality is maintained as the quantity of work increases. Collaborates effectively with peers and contributes to the team's workload.

Dependability: Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for actions. Arrives at work punctually and prepared to contribute. Shows up for meetings well-prepared. Meets expectations for attendance and punctuality.

Productivity: Meets or exceeds productivity standards established for the organizational level or position. Successfully combines skills, ability, and effort to ensure that expectations related to results/output are achieved.

Referrals: Capable of recognizing and acting on referral opportunities to build member relationships. Asks questions to confirm referral opportunities, articulates benefits about appropriate product categories, and emphasizes the advantages of consulting a specialist. Meets required referral goals.

QUALIFICATIONS
High School diploma or equivalent required. Six (6) to Twelve (12) months of experience in sales, customer service, and cash handling and/or Teller roles preferred.

ADDITIONAL REQUIREMENTS

There may be instances related to business operations that may require you to report to a different branch/work location.

As a Banking Associate, you must also be willing to provide service to members through various channels, including branches and ITM (Interactive Teller Machines) terminals.


MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


MECU conducts credit, bond, and background checks and is an Equal Opportunity Employer.

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