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Banking Associate I/II

2 months ago

Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time
Job Overview

BRANCH LOCATION

Harry Deitchman PJM Branch

***Includes Saturday Hours***

MUNICIPAL EMPLOYEES CREDIT UNION OF BALTIMORE, INC.

MECU is a member-focused financial organization dedicated to supporting its clientele and community by providing exceptional financial products and services. With over $1.2 billion in assets and situated in the historic downtown area, this not-for-profit institution proudly serves a diverse membership exceeding 100,000 individuals.

POSITION SUMMARY

BANKING ASSOCIATE I

Under general supervision, carry out essential transactional responsibilities to assist members by receiving or disbursing funds with precision and efficiency utilizing a computer system. A service-oriented professional committed to surpassing the expectations of each member served while achieving the designated transactional objectives.

Delivers fundamental cash receipt and payment services to members in alignment with credit union policies and procedures. Maintains precise transactional records and reconciles each day's cash drawer according to the Teller Accuracy Guidelines. Directs members to Member Service Representatives for product information and/or services that best suit their financial requirements. Remains vigilant against counterfeit monetary instruments.

BANKING ASSOCIATE II

Under general supervision, proficiently execute routine transactional duties to assist members using a computer while achieving the established transactional goals. A professional dedicated to exceeding the expectations of each member served. Provides basic cash receipt and payment services to members in accordance with credit union policies and procedures. Maintains accurate transactional records and balances each day's operations in accordance with the Teller Accuracy Guidelines.

Refers members to Member Service Representatives for product information and/or services that best meet their financial needs. Acts as a mentor (teller trainer) for newly hired Banking Associate I incumbents and possesses knowledge of basic new member account opening processes. Understands and can explain ATM operations and online banking features. Remains alert to prevent fraud and counterfeit monetary instruments.


ESSENTIAL SKILLS

Quality of Work
Demonstrates a consistent history of producing highly accurate work, showcasing attention to detail and reflecting positively on the organization. Committed to high-quality work and encourages similar standards among peers.

Cash Handling
Regularly manages substantial amounts of cash. Pays close attention to detail. Accurately counts cash, replenishes cash, and balances transactions.

Quantity of Work
Delivers a volume of work that meets or exceeds job expectations. Ensures that quality is maintained even as the quantity of work increases. Collaborates effectively with colleagues and contributes to the team workload.

Referrals
Able to identify and act on referral opportunities to enhance member relationships. Asks pertinent questions to confirm referral opportunities, articulates benefits of appropriate product categories, and emphasizes the advantages of consulting a specialist. Meets required referral targets.

EDUCATION

  • High School Diploma (general studies) – Required
  • General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE

  • Banking Associate I - Six (6) months Cash Handling/Sales/Customer Service/Teller Experience - Required
  • Banking Associate II - Twelve (12) months Cash Handling/Sales/Customer Service/Teller Experience – Required

QUALIFICATIONS AND/OR ADDITIONAL FUNCTIONS

  • Compliance with BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT.
  • Proficient written and verbal communication skills.
  • Ability to Learn and Apply Procedures.

ADDITIONAL REQUIREMENTS

There may be instances related to MECU business operations that may periodically necessitate reporting to a different branch/work location.

As a Banking Associate, you must also be willing to provide service to members through various channels, including branches and ITM (Interactive Teller Machines) terminals.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards, or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjusted focus, and the ability to view a computer screen for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond, and background checks and is an Equal Opportunity Employer.