Sales and Events Management Coordinator

2 weeks ago


Normal, Illinois, United States Normal Lodging LLC Full time
Job Overview

Normal Lodging LLC is in search of a dedicated Sales and Events Management Coordinator to enhance our team. This role is essential in driving hotel revenue, ensuring guest satisfaction, and facilitating successful event execution by coordinating with various departments. The ideal candidate will support the Sales team, manage in-house sales, and address special client requests while performing a range of administrative and telemarketing tasks.

Key Responsibilities:
  1. Provide professional and courteous assistance to all guests.
  2. Execute job responsibilities efficiently and within budget constraints.
  3. Utilize the CRM system to manage and track information for current and potential clients.
  4. Conduct property tours and engage in outside sales calls to foster client relationships.
  5. Gather client information to offer tailored solutions for meetings and events.
  6. Compile event details and ensure all documentation is accurate and complete for clients, securing payment methods at least 72 hours before events.
  7. Communicate event specifics to relevant departments effectively.
  8. Oversee room arrangements and verify setups prior to client arrivals.
  9. Ensure client satisfaction through timely follow-ups on booked events, maintaining relationships with past clients to identify future needs.
  10. Complete administrative tasks in an organized and timely manner.
  11. Collaborate with the Sales team to establish a schedule that guarantees coverage for all meetings and events.
  12. Adhere to all hotel safety and security protocols to maintain a secure environment for both employees and guests.
  13. Keep supervisors informed of any significant issues or unusual occurrences to facilitate prompt resolutions.
  14. Perform additional duties as assigned.
Additional Information:
  1. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions without compromising guest satisfaction or business operations.
  2. This job description is intended to outline the primary duties and responsibilities of the position. Employees may be required to follow other job-related instructions and perform additional duties as requested by their supervisors.

We offer flexible working hours, competitive compensation, eligibility for bonuses, annual performance-based raises, hotel discounts, vacation pay, and benefits for full-time employees after meeting eligibility criteria (including complimentary medical coverage for employees and significant discounts for family members).

We are an E-Verify participating employer.

EOE M/F/Vet/Disability



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