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Inside Sales Team Lead

2 months ago

Normal, Illinois, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable and adventurous transportation solutions. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

Role Summary

We are seeking a seasoned sales leader to join our Inside Sales team as an Assistant Manager. This individual will be responsible for driving revenue growth, leading a high-performing team, and implementing strategies to achieve sales targets.

Key Responsibilities
  • Revenue Growth: Develop and execute sales strategies to drive revenue growth and market share expansion.
  • Team Leadership: Provide guidance, coaching, and development opportunities to the Inside Sales team to ensure they have the skills and knowledge needed to succeed.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
  • Culture and Values: Embed Rivian's culture and values within the team, ensuring they are reflected in our operations and customer interactions.
  • Customer Satisfaction: Foster a customer-centric approach, ensuring high levels of satisfaction through effective communication, product knowledge, and sales support.
  • Process Improvement: Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
  • Market Intelligence: Stay up-to-date on local market trends, tracking and reporting on business developments to inform business decisions.
Requirements
  • 4+ years of experience in customer service and/or sales, with 1+ year of leadership experience in a call center environment.
  • Call center, sales, hospitality, or similar fields preferred; Direct-to-Consumer business model a plus.
  • EV Automotive customer service or sales experience is a bonus.
  • Proven ability to lead and develop a team of employees.
  • Ability to work a flexible schedule, including nights, weekends, and holidays; willingness to travel up to 25% based on business needs.
  • Extensive experience with P&L, POS, and CRM software.
  • Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
  • Ability to obtain and maintain local sales licenses if applicable in your state.
  • Strong analytical skills and proficiency in utilizing sales data and metrics.
  • Results-driven with a focus on achieving and exceeding sales targets.
  • Excellent written and verbal language skills in English, additional languages a plus.
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
  • Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity.
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
  • Skilled use of project management tools and well-versed in memo and presentation building.