Senior Technical Support Specialist

4 weeks ago


Naperville, Illinois, United States WEBIT Services Full time
Job Overview

At WEBIT Services, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our service desk team, you will serve as the highest level of technical support, handling complex technical issues and providing expert guidance to our clients.

Key Responsibilities:

  • Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to:
    • Virtualization: VMware & HyperV
    • Backup systems and Storage
    • Network and Security (Firewall Systems, Router and Switches etc.)
    • Active Directory and O365 Administration
  • System Administration: Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
  • Project Participation: Collaborate with project teams to design, implement, and manage IT projects for clients.
  • Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement.
  • Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
  • Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
  • Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
  • Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
  • Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Requirements:

  • Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity.
  • Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.
  • Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
  • Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits:

  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:

  • Position Type: Full time, salaried
  • Salary Range: $85,000 - $120,000/yr
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service


  • Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide first- and second-level technical...


  • Naperville, Illinois, United States TEKsystems Full time

    Job DescriptionAs a Technical Product Specialist at TEKsystems, you will be responsible for designing, developing, and implementing technical products and systems. Your key responsibilities will include performing engineering design evaluations, developing a range of products, and recommending alterations to development and design to improve product quality...


  • Naperville, Illinois, United States Endotronix, Inc Full time

    Job Title: Technical Product SpecialistWe are seeking a highly skilled Technical Product Specialist to join our team at Endotronix, Inc. This is an exciting opportunity to work on the development and support of our Cordella Heart Failure System.Job SummaryThe Technical Product Specialist will be responsible for troubleshooting advanced technical support...


  • Naperville, Illinois, United States Sunrise Senior Living Full time

    Job SummaryAt Sunrise Senior Living, we are seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families,...


  • Naperville, Illinois, United States Endotronix Full time

    Job Title: Technical Product SpecialistEndotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of...

  • IT Support Specialist

    4 weeks ago


    Naperville, Illinois, United States TEKsystems Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting a variety of issues on their systems, and assisting with project work.Key Responsibilities:Provide technical support to clients remotely, over the...


  • Naperville, Illinois, United States The LaSalle Group Full time

    LaSalle Network is partnering with a client that specializes in managed IT services to grow their service desk team.The client's core services include help desk, systems engineering, network engineering, and cloud services.We are seeking a skilled individual to join their service team in a 100% remote opportunity requiring second shift hours.Key...


  • Naperville, Illinois, United States Endotronix, Inc Full time

    Job OverviewEndotronix, Inc. is seeking a highly skilled Medical Device Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, including patients and healthcare professionals.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Naperville, Illinois, United States TEPHRA Full time

    ServiceNow Technical ArchitectAt TEPHRA, we are seeking a highly skilled ServiceNow Technical Architect to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining ServiceNow solutions.Key Responsibilities:Design and ArchitectureImplementationBest PracticesCollaborationTechnical...


  • Naperville, Illinois, United States Sequel Medical Technology Full time

    Job DescriptionAbout Sequel Med TechWe are an early-stage company developing the next generation of precision drug delivery devices.Job OverviewAs a Clinical Diabetes Specialist, you will partner with a Territory Business Leader to successfully launch a new innovative insulin pump and future Sequel products.Your primary responsibility is to deliver...


  • Naperville, Illinois, United States Pma Financial Network Full time

    Job Title: Application Support SpecialistAbout the Role:Pma Financial Network is seeking an experienced Application Support Specialist to join our System Development team. As a key member of our team, you will partner with developers and system architects to support our bespoke end-to-end investment application.Key Responsibilities:Partner with business...


  • Naperville, Illinois, United States accordance search group Full time

    Job Title: PCR Audiological SpecialistJob Summary:The PCR Audiological Specialist will serve as a liaison between our Customer Support Department and customers to address audiological-based inquiries, concerns, and needs in a timely, friendly, and professional manner.This role will work closely with the Order Entry Specialist, Customer Support Specialist,...

  • IT Specialist

    3 weeks ago


    Naperville, Illinois, United States Softrim LLC Full time

    Job DescriptionSoftrim LLC is seeking a skilled IT Specialist to join their team in the Chicago area. The ideal candidate will have a strong background in networking, desktop technologies, and troubleshooting.The successful candidate will provide technical support to both on-site users and remote users via phone, web-based tools, and email. They will also...


  • Naperville, Illinois, United States Contruent LLC Full time

    Job Title: Global Support Escalation ManagerAt Contruent LLC, we are seeking a highly skilled Global Support Escalation Manager to lead our technical support team in delivering exceptional customer service and support services.Job SummaryThe Global Support Escalation Manager will be responsible for managing a team of technical support professionals to ensure...


  • Naperville, Illinois, United States Endotronix Full time

    About the RoleWe are seeking a highly skilled Patient Support Specialist to join our team at Endotronix. As a key member of our customer support team, you will play a critical role in ensuring the success of our customers by providing exceptional support and training on our medical devices.Key ResponsibilitiesProvide first-line support to customers,...


  • Naperville, Illinois, United States Woody Buick GMC of Naperville Full time

    Job Opportunity at Woody Buick GMC of NapervilleWe are seeking a highly skilled and detail-oriented Office Support Specialist to join our team at Woody Buick GMC of Naperville. As a key member of our office team, you will be responsible for providing administrative support to our sales and service departments.Key Responsibilities:Reconcile vendor statements...


  • Naperville, Illinois, United States RIT Solutions, Inc. Full time

    Job Summary:As a Senior Middleware Engineer at RIT Solutions, Inc., you will be responsible for designing, implementing, and maintaining complex middleware systems. Your expertise in Linux operating systems, containerized platforms, and web servers will be crucial in optimizing and troubleshooting applications. You will work closely with developers,...

  • Senior SAP Developer

    4 weeks ago


    Naperville, Illinois, United States Pivotal Solutions Inc Full time

    We are seeking a highly skilled Senior SAP Developer to join our team at Pivotal Solutions Inc. The ideal candidate will have strong experience in ABAP Development and Fiori, with a proven track record of delivering high-quality solutions.Key responsibilities will include:Designing and implementing complex SAP solutions using ABAP and FioriCollaborating with...

  • Technical Electrician

    1 month ago


    Naperville, Illinois, United States Mondelez International Full time

    About the RoleWe are seeking a skilled Technical Electrician to join our team at Mondelēz International. As a Technical Electrician, you will be responsible for performing electrical maintenance and repairs on our manufacturing equipment.Key ResponsibilitiesPerform electrical maintenance and repairs on manufacturing equipmentInstall, maintain, and...


  • Naperville, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Business Operations Specialist to join our team at Insight Global. In this role, you will be responsible for onboarding Ecolab customers to our digital applications, ensuring seamless access and permissions to dashboards and reports.As a Business Operations Specialist, you will collaborate with a multi-faceted team...