Patient Support Specialist
4 days ago
We are seeking a highly skilled Patient Support Specialist to join our team at Endotronix. As a key member of our customer support team, you will play a critical role in ensuring the success of our customers by providing exceptional support and training on our medical devices.
Key Responsibilities- Provide first-line support to customers, including patients and healthcare professionals, via phone, email, and remote training.
- Receive, document, evaluate, and resolve incoming communications related to Endotronix products.
- Maintain accurate records in accordance with QMS requirements, adhering to Good Documentation Practices.
- Initiate product replacement orders and issue Return Material Authorizations as needed.
- Collaborate with cross-functional teams, including Clinical and Sales/Marketing, to provide support and drive business results.
- Perform and assist in the coordination of field service activities as part of remote device management.
- 1+ years of experience in a customer-facing role, preferably in a medical device or healthcare industry.
- Strong problem-solving skills and ability to work independently with minimal oversight.
- Excellent written and verbal communication skills, with a focus on professionalism and empathy.
- Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.
- Experience with electronic software systems and a willingness to learn new skills.
At Endotronix, we value our employees and offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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