Patient Support Specialist

4 days ago


Naperville, Illinois, United States Endotronix Full time
About the Role

We are seeking a highly skilled Patient Support Specialist to join our team at Endotronix. As a key member of our customer support team, you will play a critical role in ensuring the success of our customers by providing exceptional support and training on our medical devices.

Key Responsibilities
  • Provide first-line support to customers, including patients and healthcare professionals, via phone, email, and remote training.
  • Receive, document, evaluate, and resolve incoming communications related to Endotronix products.
  • Maintain accurate records in accordance with QMS requirements, adhering to Good Documentation Practices.
  • Initiate product replacement orders and issue Return Material Authorizations as needed.
  • Collaborate with cross-functional teams, including Clinical and Sales/Marketing, to provide support and drive business results.
  • Perform and assist in the coordination of field service activities as part of remote device management.
Requirements
  • 1+ years of experience in a customer-facing role, preferably in a medical device or healthcare industry.
  • Strong problem-solving skills and ability to work independently with minimal oversight.
  • Excellent written and verbal communication skills, with a focus on professionalism and empathy.
  • Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.
  • Experience with electronic software systems and a willingness to learn new skills.
What We Offer

At Endotronix, we value our employees and offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



  • Naperville, Illinois, United States Endotronix, Inc Full time

    Job Title: Patient and Product Support RepresentativeAbout the Role:We are seeking a highly skilled Patient and Product Support Representative to join our team at Endotronix, Inc. As a key member of our Operations Department, you will play a critical role in providing exceptional support to our customers, including patients and healthcare professionals.Key...

  • IT Support Specialist

    4 weeks ago


    Naperville, Illinois, United States Naperville Community Unit School Full time

    Job Title: IT Support SpecialistJoin our team as an IT Support Specialist and contribute to the success of Naperville District 203/IT203. As a member of the IT Department, you will provide technical support and assistance to the Infrastructure Department.Job Summary:This is a temporary position not eligible for benefits or paid time off. The IT Support...


  • Naperville, Illinois, United States Turning Pointe Autism Foundation Full time

    Job Title: Behavioral Support SpecialistJob DescriptionSalary: Job Title: Behavioral Support Specialist Reports to: Clinical CoachFLSA Status: ExemptISBE Category: Related Services PersonnelJob Type: Full-TimeTPAF Calendar: AcademicDirect Reports: NoneQualifications: Certified by Behavior Analyst Certification Board (BACB). Supervision Training...


  • Naperville, Illinois, United States Comcast Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Comcast Business. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our Enterprise clients, troubleshooting technical issues, and resolving problems in a timely and efficient manner.Core Responsibilities:Handle...


  • Naperville, Illinois, United States ATI Physical Therapy Full time

    {"title": "Physical Therapist Assistant", "description": "About the RoleWe are seeking a highly skilled Physical Therapist Assistant to join our team at ATI Physical Therapy. As a champion of our culture and values, you will be responsible for supporting and assisting the Physical Therapist and/or Clinic Director to implement an individualized plan of care...


  • Naperville, Illinois, United States ATI Physical Therapy Full time

    {"title": "Physical Therapist Assistant", "description": "About the RoleWe are seeking a highly skilled Physical Therapist Assistant to join our team at ATI Physical Therapy. As a champion of our culture and values, you will be responsible for supporting and assisting the Physical Therapist and/or Clinic Director to implement an individualized plan of care...


  • Naperville, Illinois, United States LCS Full time

    Part-Time Opportunities Available Become a Valued Member of the Culinary Team at LCS About Us... At LCS, we understand that exceptional service is driven by a commitment to the individuals we support and the quality of service we provide. In the realm of senior living, it is essential to have a cohesive team with diverse talents, all working...


  • Naperville, Illinois, United States Comcast Full time

    Job SummaryComcast Business is seeking a skilled Technical Support Specialist to join our team. As a key member of our Managed Services team, you will be responsible for providing exceptional customer service and technical support to our Enterprise clients.Key ResponsibilitiesHandle inbound repair requests via phone, portal, email, and network monitoring...


  • Naperville, Illinois, United States Woody Buick GMC of Naperville Full time

    Job Opportunity at Woody Buick GMC of NapervilleWe are seeking a highly skilled and detail-oriented Office Support Specialist to join our team at Woody Buick GMC of Naperville. As a key member of our office team, you will be responsible for providing administrative support to our sales and service departments.Key Responsibilities:Reconcile vendor statements...


  • Naperville, Illinois, United States Katharine Manor Condominium Association Full time

    Job SummaryAs a Caregiver Support Specialist at Katharine Manor Condominium Association, you will play a vital role in providing daily living assistance to our residents. Your primary responsibility will be to assist with non-medical daily living activities, ensuring the comfort and well-being of our customers.Responsibilities:* Assist customers with daily...


  • Naperville, Illinois, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to provide advanced-level administrative and project coordination support to our leadership team. The ideal candidate will have a strong background in providing exceptional administrative support, including scheduling meetings, managing complex calendars, and...


  • Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Total IT Global. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesTechnical Support: Provide first- and second-level technical support to clients, resolving issues in a...

  • Dental Hygienist

    1 month ago


    Naperville, Illinois, United States Naperville Dental Specialist and General Oral Health Care Full time

    About UsNaperville Dental Specialists is a unique and dynamic dental practice that prioritizes collaboration, communication, and community. We are committed to providing exceptional patient care and a supportive work environment for our team members.Job SummaryWe are seeking a highly skilled and motivated Licensed Dental Hygienist to join our team. As a key...


  • Naperville, Illinois, United States Northshore Full time

    Job SummaryThe Patient Care Technician plays a vital role in providing exceptional patient care and support services at Northshore. Under the guidance of a Registered Nurse, this individual will perform various patient care tasks and procedures to ensure the comfort, safety, and well-being of patients.Key ResponsibilitiesAssist patients with daily living...


  • Naperville, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at Endeavor Health - Edward-Elmhurst Healthcare. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and supporting our healthcare team.ResponsibilitiesAssist patients with daily living activities, such as bathing, dressing, and...


  • Naperville, Illinois, United States Northshore Full time

    Job SummaryThe Patient Care Technician plays a vital role in providing exceptional patient care and support services at Northshore. Under the guidance of a Registered Nurse, this individual will perform various patient care tasks and procedures to ensure the comfort, safety, and well-being of patients.Key ResponsibilitiesAssist patients with daily living...


  • Naperville, Illinois, United States American Marketing and Publishing Full time

    Role and ExpectationsAs a key member of our team, the Account Manager Support Specialist will play a vital role in ensuring the success of our clients. This includes providing exceptional customer support, working closely with our team members, and driving sales growth through personal sales efforts.The ideal candidate will have a strong ability to...


  • Naperville, Illinois, United States Northshore Full time

    Job SummaryThe Patient Care Technician plays a vital role in providing exceptional patient care and support services at Northshore. Under the guidance of a Registered Nurse, this individual will perform various patient care tasks and procedures to ensure the comfort, safety, and well-being of patients.Key ResponsibilitiesAssist patients with daily living...


  • Naperville, Illinois, United States Northshore Full time

    Job SummaryThe Patient Care Technician plays a vital role in providing exceptional patient care and support services at Northshore. Under the guidance of a Registered Nurse, this individual will perform various patient care tasks and procedures to ensure the comfort, safety, and well-being of patients.Key ResponsibilitiesAssist patients with daily living...


  • Naperville, Illinois, United States Northshore Full time

    Job SummaryAs a Patient Care Technician at Northshore, you will play a vital role in providing exceptional patient care in our Emergency Department. Under the supervision of a Registered Nurse, you will perform patient care tasks and procedures to ensure the comfort, safety, and well-being of our patients.Key ResponsibilitiesPerform patient care tasks and...