Technical Product Specialist

3 days ago

Naperville, Illinois, United States Endotronix, Inc Full time
Job Title: Technical Product Specialist

We are seeking a highly skilled Technical Product Specialist to join our team at Endotronix, Inc. This is an exciting opportunity to work on the development and support of our Cordella Heart Failure System.

Job Summary

The Technical Product Specialist will be responsible for troubleshooting advanced technical support issues in the field, working closely with R&D and using data analysis tools to analyze field, vendor, and internal test data. The ideal candidate will have a strong background in electrical, computer science, biomedical, mechanical, or reliability engineering, and experience with MATLAB, Minitab, or Python.

Key Responsibilities
  • Lead root cause investigations on field failures
  • Conduct in-depth analysis on patient and device data
  • Lead support efforts related to reader troubleshooting and reader exchanges
  • Document complaints and complaint investigations as needed
  • Act as tier 2 support for CHFS and software related issues
  • Provide Reader use and troubleshooting training for the Customer Support team
  • Respond to inbound calls/escalations to maintain our best-in-class goal
  • Investigate returned materials as needed (RMAs, Out of Box Failures)
  • Provide resolutions/assistance to customers in a timely manner
  • Continuously track and trend data to present to management and cross functionally to repeat or identify new failures
  • Use data analysis tools to synthesize large datasets into presentable information
  • Conduct field visits for troubleshooting/field service purposes as needed
  • Maintain documentation of investigations and field activities
  • Cross functional collaboration with R&D, Software, Clinical, Quality, and Sales/Marketing teams
  • Develop troubleshooting guides
  • Travel required up to 30%
  • Other jobs as needed to support Operations or assist R&D
Requirements
  • 1-2 years relevant experience (including internships)
  • Ability to perform troubleshooting of analog and digital circuits to diagnose issues down to the component level using typical lab equipment such as oscilloscopes, signal generators, spectrum analyzers
  • Experience with either MATLAB, Minitab, or Python Experience in Altium
  • Experience in hardware or software systems
What We're Looking For
  • Knowledge & Application - Develops professional expertise, applies company policies and procedures to resolve a variety of issues
  • Complexity & Problem Solving - Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors
  • Collaboration & Interaction - Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions
  • Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably
  • Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately
  • Managing Through Systems - Can design practices, processes, and procedures which allow managing from a distance
  • Drive for Results - Can be counted on to exceed goals successfully
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers
  • Innovation and Continuous Improvement - Commitment to continuous learning and implementation of better methods, tools and practices to increase customer employee and stockholder satisfaction
  • Operate within Ethical, Moral, & Regulatory Standards - Continuously demonstrates in actions and speech the highest level of commitment to honesty, transparency, and ethical behavior and compliance with all applicable laws and regulations
What We're Like
  • Willing to have the direct and honest conversation
  • Competitive spirit and drive to win
  • Openness to feedback and coaching with a strong orientation towards continual learning and improvement

  • Technical Product Specialist

    3 days ago

    Naperville, Illinois, United States TEKsystems Full time

    Job DescriptionAs a Technical Product Specialist at TEKsystems, you will be responsible for designing, developing, and implementing technical products and systems. Your key responsibilities will include performing engineering design evaluations, developing a range of products, and recommending alterations to development and design to improve product quality...

  • Technical Product Engineer

    4 weeks ago

    Naperville, Illinois, United States Endotronix Full time

    Job Title: Technical Product EngineerWe are seeking a highly skilled Technical Product Engineer to join our team at Endotronix. As a Technical Product Engineer, you will be responsible for troubleshooting advanced technical support issues in the field, investigating failures, and providing resolutions for the end user.Key Responsibilities:Lead root cause...

  • Technical Product Engineer

    4 weeks ago

    Naperville, Illinois, United States Endotronix, Inc Full time

    Job Title: Technical Product EngineerWe are seeking a highly skilled Technical Product Engineer to join our team at Endotronix, Inc. As a Technical Product Engineer, you will be responsible for troubleshooting advanced technical support issues in the field, investigating failures, and providing resolutions for the end user.Key Responsibilities:Lead root...

  • Technical Support Specialist

    5 days ago

    Naperville, Illinois, United States Comcast Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Comcast Business. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our Enterprise clients, troubleshooting technical issues, and resolving problems in a timely and efficient manner.Core Responsibilities:Handle...

  • Technical Support Specialist

    2 weeks ago

    Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Total IT Global. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesTechnical Support: Provide first- and second-level technical support to clients, resolving issues in a...

  • Technical Product Engineer I

    4 weeks ago

    Naperville, Illinois, United States Endotronix Full time

    Job Title: Technical Product Engineer IEndotronix is a medical device company that aims to transform the treatment of heart failure, a chronic and progressive condition where the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of...

  • Senior Technical Support Specialist

    5 hours ago

    Naperville, Illinois, United States WEBIT Services Full time

    Job OverviewAt WEBIT Services, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our service desk team, you will serve as the highest level of technical support, handling complex technical issues and providing expert guidance to our clients.Key Responsibilities:Advanced Technical Support: Resolve complex...

  • Product Specialist Sales Associate

    3 days ago

    Naperville, Illinois, United States Chevrolet Full time

    We are seeking a Sales/Product Specialist to join our team at Chevrolet of Naperville. As a Sales/Product Specialist, you will be responsible for greeting and guiding customers into the sales process, assisting customers in finding a vehicle that meets their needs, and assisting management in ensuring the lot is merchandised correctly to maximize sales.Key...

  • ServiceNow Technical Architect

    8 hours ago

    Naperville, Illinois, United States TEPHRA Full time

    ServiceNow Technical ArchitectAt TEPHRA, we are seeking a highly skilled ServiceNow Technical Architect to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining ServiceNow solutions.Key Responsibilities:Design and ArchitectureImplementationBest PracticesCollaborationTechnical...

  • Technical Support Specialist

    24 hours ago

    Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide first- and second-level technical...

  • Technical Support Specialist

    4 weeks ago

    Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesProvide first and second-level technical support to clients via phone, email, or remote access.Collaborate with...

  • Industry Technical Consultant

    3 days ago

    Naperville, Illinois, United States Ecolab Full time

    Job DescriptionEcolab, a leading provider of water, hygiene, and energy technologies and services, is seeking a Technical Consultant for our Microelectronics industry. As a key member of our Technical Consulting team, you will play a critical role in driving growth and delivering innovative solutions to our customers.Key Responsibilities:Implement new...

  • Audiological Specialist

    4 days ago

    Naperville, Illinois, United States accordance search group Full time

    Job Title: PCR Audiological SpecialistJob Summary:The PCR Audiological Specialist will serve as a liaison between our Customer Support Department and customers to address audiological-based inquiries, concerns, and needs in a timely, friendly, and professional manner.This role will work closely with the Order Entry Specialist, Customer Support Specialist,...

  • Technical Support Specialist

    3 weeks ago

    Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide first/second level contact and problem...

  • Product Management Specialist

    4 weeks ago

    Naperville, Illinois, United States Chervon North America Full time

    Job OverviewChervon North America is seeking a skilled Product Manager to lead the development and launch of private brand products. As a key member of our team, you will partner with retailers to expand our product lineup and drive business growth.Key ResponsibilitiesConduct market research to identify customer needs and trends, informing data-driven...

  • Technical Sales Manager, Packaging Papers, Americas

    3 days ago

    Naperville, Illinois, United States Upm Services Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Sales Manager to join our team in the Americas. As a key member of our packaging sales team, you will be responsible for developing and executing sales strategies to drive growth and revenue in the region.Key ResponsibilitiesDevelop and execute sales plans to achieve business objectivesBuild and...

  • Technical Support Specialist

    1 day ago

    Naperville, Illinois, United States The LaSalle Group Full time

    LaSalle Network is partnering with a client that specializes in managed IT services to grow their service desk team.The client's core services include help desk, systems engineering, network engineering, and cloud services.We are seeking a skilled individual to join their service team in a 100% remote opportunity requiring second shift hours.Key...

  • Senior Production Designer

    2 days ago

    Naperville, Illinois, United States Sourcebooks Full time

    Job OverviewWe are seeking a highly skilled Senior Production Designer to join our publishing team at Sourcebooks. As a key member of our production team, you will play a crucial role in ensuring the successful execution of book cover designs and layouts.Key ResponsibilitiesCollaborate with art directors and designers to refine and finalize book cover...

  • Product Owner

    2 weeks ago

    Naperville, Illinois, United States Oncourse Home Solutions Full time

    Product Owner - Customer ExperienceOncourse Home Solutions is a leading provider of home solutions, and we're seeking a skilled Product Owner to join our team. As a Product Owner, you will be responsible for managing and executing product initiatives related to customer-facing applications across the entire business.Key Responsibilities:Develop and maintain...

  • Business Operations Specialist

    3 days ago

    Naperville, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Business Operations Specialist to join our team at Insight Global. In this role, you will be responsible for onboarding Ecolab customers to our digital applications, ensuring seamless access and permissions to dashboards and reports.As a Business Operations Specialist, you will collaborate with a multi-faceted team...