Technical Product Specialist

3 weeks ago


Naperville, Illinois, United States Endotronix Full time
Job Title: Technical Product Specialist

Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs. With our recent PMA approval from the FDA, we are preparing to grow our team.

Job Responsibilities:
  • Take the lead in troubleshooting advanced technical support issues in the field that are escalated by the customer support team.
  • Investigate failures, identify root causes, and provide resolutions for the end user.
  • Work closely with R&D and use data analysis tools (MATLAB, Python, Minitab etc.) to analyze field, vendor, and internal test data as an aid in the troubleshooting process.
  • Act as a technical lead, providing feedback to R&D and manufacturing which can be used to initiate corrective action and/or reliability improvements.
Requirements:
  • 1-2 years relevant experience (including internships).
  • Ability to perform troubleshooting of analog and digital circuits to diagnose issues down to the component level using typical lab equipment such as oscilloscopes, signal generators, spectrum analyzers.
  • Experience with either MATLAB, Minitab, or Python.
  • Experience in Altium.
  • Experience in hardware or software systems.
  • Bachelor's degree in Electrical, Computer Science, Biomedical, Mechanical, or Reliability Engineering.


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