IT Specialist

Softrim LLC is seeking a skilled IT Specialist to join their team in the Chicago area. The ideal candidate will have a strong background in networking, desktop technologies, and troubleshooting.

The successful candidate will provide technical support to both on-site users and remote users via phone, web-based tools, and email. They will also act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests.

The IT Specialist will be responsible for developing and maintaining technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions. They will also support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls.

The ideal candidate will have a working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting. They will also have excellent customer service and communication skills.

Requirements:

• Associate degree or equivalent experience
• Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting
• Hybrid on-site with major MSP clients in Chicago area but travel to other client sites occasionally required (around 10-20%)

Desired Skills:

• Network+, Security+, ITIL, Microsoft certifications are a plus
• Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
• Ability to handle client interactions professionally and respectfully
• Strong customer service and client management skills
• Strong written, verbal, and interpersonal skills