Technical Support Specialist

4 weeks ago


Naperville, Illinois, United States Total IT Global Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.

Key Responsibilities
  1. Provide first- and second-level technical support to clients, resolving issues in a timely and effective manner.
  2. Collaborate with third-party vendors to resolve complex technical issues.
  3. Communicate effectively with clients, providing regular updates on issue status and resolution.
  4. Maintain accurate records of all reported incidents and ticket updates.
  5. Install, upgrade, and troubleshoot various software applications, including Microsoft Office and Cisco Jabber.
  6. Support Apple PC users with basic knowledge of Mac operating systems.
  7. Install, upgrade, and troubleshoot printers and computer hardware.
  8. Perform routine preventative maintenance tasks on computers, laptops, and printers.
  9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
  10. Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  11. Develop a broad understanding of IT concepts, including networks, servers, audio/visual, smart devices, and telecoms.
  12. Work collaboratively with the Service Desk to provide end-user support and resolve break/fix issues.
Requirements

This role requires the ability to work in a project-based environment, with a focus on flexibility and teamwork. The successful candidate will have a strong understanding of IT concepts and be able to communicate effectively with clients.



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