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IT Systems Analyst

2 months ago

Savannah, Georgia, United States nLeague Full time

Position: Systems Analyst 2

Location: Savannah, GA

Duration: 12 Months

Client: nLeague

Job Overview:

We are seeking a dedicated Systems Analyst 2 to provide comprehensive onsite support for our clients in the Savannah, GA area. The ideal candidate will possess the following qualifications:

  • Certification Requirements: A Certification or Network Certification is mandatory (please ensure to upload your certification).
  • Onsite Support: Deliver exceptional desktop support to users within the designated coverage area.
  • Troubleshooting Expertise: Diagnose and resolve end-user workstation and peripheral issues both remotely and in person.
  • Application Compliance: Ensure that all end-user applications and equipment function as intended and adhere to relevant policies and procedures.
  • Network Device Support: Install and maintain network devices that provide critical business services.
  • Data Management: Conduct end-user data backup and recovery with meticulous attention to detail.
  • Equipment Processing: Manage surplus equipment according to established protocols, ensuring proper sanitization and compliance with DoD standards.
  • Problem Ticket Management: Open, document, and track problem tickets, escalating to appropriate teams as necessary.
  • Vendor Coordination: Collaborate with vendor support contacts to troubleshoot technical issues related to desktop hardware and software.
  • Project Support: Assist with special projects, including the setup, breakdown, and relocation of computer equipment and peripherals.

We are looking for a professional who is committed to delivering high-quality support and ensuring operational efficiency within our client's environment.