Inside Sales Representative for PM Services

2 weeks ago

Mobile, Alabama, United States Sudden Service, Inc. Full time

Company Overview: Sudden Service, Inc. specializes in the global distribution of authentic Taylor OEM components and forklift maintenance services for machinery designed and produced by Taylor Machine Works, Inc. With a robust network of parts and service centers, along with a dedicated team of factory-trained technicians, SSI is committed to delivering unparalleled parts and service support in the industry. We conduct regular training sessions for our service technicians to ensure optimal service delivery to our clients. Sudden Service, Inc. is a proud subsidiary of the Taylor Group of Companies, a family-owned enterprise established in 1927.


Key Responsibilities:

  • Engage with both new and existing clients via phone to promote preventive maintenance agreements and additional services.
  • Leverage sales leads, prospect lists, and historical data to identify potential customers, collaborating closely with company personnel.
  • Prepare and present customer quotations in accordance with company standards, ensuring clarity in pricing and service details.
  • Maintain organized records of all quotes and sales for efficient reference during customer inquiries and follow-ups.
  • Collaborate with the General Service Manager and store Service Manager to devise effective sales strategies addressing customer concerns.
  • Conduct daily follow-up calls to check on the status of pending quotes.
  • Submit monthly sales reports to the General Service Manager, detailing all quotes and sales activities.
  • After finalizing a sale, ensure the quote and relevant details are forwarded to the Service Department for accurate scheduling.
  • Review and manage customer service contracts to guarantee compliance with larger corporate requirements.
  • Provide essential company information, including history, safety data, and necessary documentation for service contracts.
  • Coordinate preventive maintenance quotes and agreements that span multiple locations.
  • Establish competitive pricing for bids, parts, travel, and other charges to ensure comprehensive and appealing proposals.
  • Work with various stores to determine which locations will service specific clients.
  • Support PM sales initiatives, training, and reporting to enhance sales growth across all stores.

Required Skills and Qualifications:

  • Exceptional verbal and written communication abilities.
  • Proficient in Microsoft Excel, Word, and Email.
  • Strong typing, spelling, punctuation, and sentence structure skills.
  • Adept at reading and interpreting detailed bid specifications.
  • Capable of establishing phone contact with clients and prospects at all business levels.
  • Ability to collaborate effectively with various departments, including Sales, Service, Rental, Parts, and Manufacturing.
  • Professional phone demeanor and communication skills.

Education:

  • High School Diploma or GED Equivalent.

Benefits Offered:

  • Medical and Prescription Coverage
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Ten Paid Holidays
  • 401K Retirement Plan
  • Life Insurance

Sudden Service, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, or status as a protected veteran.

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