Internal Sales Representative

2 weeks ago

Mobile, Alabama, United States Sudden Service, Inc. Full time

Company Overview: Sudden Service, Inc. specializes in the global distribution of authentic Taylor OEM components and forklift maintenance services for machinery crafted by Taylor Machine Works, Inc. With a robust network of parts and service centers, alongside nationwide dealer support and factory-trained technicians, SSI is dedicated to delivering unparalleled parts and service assistance in the sector. We regularly conduct training sessions for our service technicians to ensure top-notch service for Taylor Machine Works' clientele. Sudden Service, Inc. is a proud subsidiary of the Taylor Group of Companies, a family-owned enterprise established in 1927 in Louisville, MS.


Key Responsibilities:

  • Engage with both prospective and existing clients via telephone to promote preventive maintenance contracts and additional services.
  • Leverage sales leads, prospect lists, historical work orders, and collaborate with colleagues to identify potential customers.
  • Prepare customer quotes adhering to company standards, clearly outlining pricing and services.
  • Organize all quotes and sales documentation for easy access during customer inquiries or follow-ups.
  • Collaborate with the General Service Manager and store Service Manager to formulate sales strategies addressing customer concerns.
  • Conduct daily follow-up calls to check on the status of pending quotes.
  • Submit monthly sales reports to the General Service Manager, detailing all quotes and sales activities.
  • After finalizing a sale, relay the quote and relevant details to the Service Department for accurate scheduling.
  • Review and manage customer service contracts to ensure compliance with larger corporate clients.
  • Provide necessary company information, including history, safety data, and insurance certificates for service contracts.
  • Coordinate preventive maintenance quotes and agreements that span multiple locations.
  • Establish competitive pricing for bids, parts, travel, and other charges.
  • Work with all involved stores to determine which locations will service specific sites.
  • Deliver PM sales support, training, renewal reports, and assist in expanding PM sales across all stores.

Required Skills and Qualifications:

  • Exceptional verbal and written communication abilities.
  • Proficient in Microsoft Excel, Word, and Email.
  • Strong typing, spelling, punctuation, and sentence structure skills.
  • Adept at reading and interpreting detailed written specifications.
  • Comfortable making phone contacts with clients and prospects at all business levels.
  • Ability to collaborate effectively with various departments, including Sales, Service, Rental, Parts, and Manufacturing.
  • Professional phone demeanor and communication skills.

Education and Experience:

  • High School Diploma or GED Equivalent.

Benefits Offered:

  • Medical/Prescription Coverage
  • Dental Insurance
  • Vision Coverage
  • Paid Vacation
  • 10 Paid Holidays
  • 401K Retirement Plan
  • Life Insurance

Sudden Service, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, or status as a protected veteran.

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