Ticket Sales Associate
3 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Ticket Seller to join our team at the Chaifetz Arena. As a Ticket Seller, you will be responsible for providing exceptional customer service to our guests, both in person and over the phone. You will assist with the purchasing of tickets for upcoming events, provide accurate information to interested parties, and troubleshoot any ticketing issues that may arise.
Responsibilities:
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
- Assist with the purchasing of tickets for upcoming events via Ticketmaster Archtics.
- Provide full and accurate information to interested parties, including event details and ticketing options.
- Help troubleshoot any ticketing issues that may arise, both on the day of the event and leading up to it.
- Field all inquiries about the venue, directing calls to the appropriate departments as needed.
- Assist in providing a safe and secure environment for the Chaifetz Arena.
- Address any customer complaints in a respectful and helpful manner, escalating issues to managers as needed.
- Balance the cash drawer at the end of each shift.
- Monitor Will Call and verify the ID of those picking up tickets.
- Provide excellent customer service assistance to internal and external parties.
Qualifications:
- High school diploma or equivalent preferred.
- Demonstrated ability to function in a fast-paced, high-pressure environment.
- Customer service experience.
- Cash handling experience.
- Exceptional customer service skills, including an outgoing and friendly personality.
- Ability to communicate clearly and concisely in the English language.
- Possess superior interpersonal and communication skills.
- Ability to work both independently and as part of a team, remaining flexible in role.
- Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
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