Cardiothoracic Surgery Clinic Medical Support Specialist

1 week ago


Rancho Mirage, California, United States Eisenhower Health Full time
Position Overview: This role is integral to the Cardiothoracic Surgery Clinic, responsible for delivering a range of administrative and clerical support services. The specialist will manage document creation, memos, and forms using Microsoft Office, alongside report preparation and maintenance of records. The position also involves coordinating patient care, which includes escorting patients to examination rooms, taking vital signs, and preparing medical charts for exams and discharges. Reporting Structure: The position reports directly to the Office Manager or designated representative. Supervisory Responsibilities: This role does not have supervisory duties. Patient Demographics: The specialist will work with adolescent, adult, and geriatric patients. Exposure to Blood Borne Pathogens: There is minimal to no potential exposure. Qualifications:
  • Education: Required: Completion of a Medical Assistant course from an accredited institution. Preferred: Completion of college-level courses.
  • Licensure/Certification: Required: Basic Life Support (BLS) certification from the American Heart Association. Preferred: Medical Assistant certification.
  • Experience: Required: A minimum of one year of office practice experience and two years in a physician practice or relevant healthcare environment. Preferred: Five years of administrative or management support experience in a healthcare setting.
Key Responsibilities:
  • Adhere to compliance policies and report any concerns or violations.
  • Clinical Support Duties:
    1. Collect and analyze data for clinic metrics, maintaining spreadsheets for tracking.
    2. Monitor physician schedules to ensure adequate clinic time and manage time off.
    3. Order necessary supplies for clinic operations.
    4. Provide backup support to Front Office Patient Admitting Specialists and Back Office Medical Assistants as needed.
  • Medical Assistant Responsibilities:
    1. Prepare patient charts and orders for procedures accurately and promptly.
    2. Respond to patient inquiries in a timely manner.
    3. Facilitate communication with insurance companies and other healthcare facilities while ensuring HIPAA compliance.
    4. Ensure all patient forms are completed accurately.
    5. Confirm patient appointments in a timely manner.
    6. Process billing information accurately.
    7. Manage phone communications and return calls promptly.
    8. Gather medical histories and assist physicians in examinations and testing.
    9. Handle patient referrals to other healthcare providers.
    10. Ensure accurate data entry into the patient database.
    11. Assist with the release of patient records.
    12. Support the scheduling of new patients.
    13. Participate in internal billing audits as necessary.
    14. Perform additional duties as assigned.


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