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Cardiothoracic Surgery Clinic Medical Support Specialist

2 months ago

Rancho Mirage, California, United States Eisenhower Health Full time
Position Overview: This role is essential in delivering comprehensive support services for the Cardiothoracic Surgery Clinic. The individual will engage in clerical, administrative, and general office tasks, which include document creation, report preparation, record maintenance, and data analysis. Responsibilities also encompass coordinating patient care, such as escorting patients to examination rooms, taking vital signs, and preparing medical charts for exams and discharges. Reporting Structure: The position reports directly to the Office Manager or designated representative. Supervisory Responsibilities: This role does not include supervisory duties. Patient Demographics: The position involves working with adolescent, adult, and geriatric patients. Exposure to Blood Borne Pathogens: There is minimal to no potential exposure in this role. Qualifications:
  • Education: Required: Completion of a Medical Assistant course from an accredited institution. Preferred: Completion of college-level courses.
  • Licensure/Certification: Required: BLS certification from the American Heart Association. Preferred: Medical Assistant certification.
  • Experience: Required: One year of office practice experience and two years in a healthcare setting. Preferred: Five years of administrative or management support experience in a healthcare environment.
Key Responsibilities:
  • Ensures adherence to compliance policies and addresses any compliance-related concerns.
  • Clinical Support Duties:
    1. Collects and analyzes data for clinic metrics, maintaining spreadsheets for tracking purposes.
    2. Monitors physician schedules to ensure efficient clinic operations.
    3. Orders necessary supplies for the clinic.
    4. Provides backup support for front office and back office staff as needed.
  • Medical Assistant Duties:
    1. Prepares patient charts accurately and promptly.
    2. Responds to patient inquiries in a timely manner.
    3. Handles necessary documentation for insurance and other medical facilities while ensuring HIPAA compliance.
    4. Confirms patient appointments and processes billing information accurately.
    5. Obtains medical histories and assists physicians during examinations.
    6. Facilitates patient referrals and ensures accurate data entry in the database.
    7. Assists with the release of patient records and collaborates on scheduling new patients.
    8. Participates in internal billing audits as required.
    9. Performs additional duties as assigned.