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Clinical Support Technician

2 months ago

Rancho Mirage, California, United States Private Solutions Detox Corp - 313879 Full time
Job Overview

Position Summary

The role involves overseeing and assisting clients throughout their detoxification and stabilization journey, providing essential crisis management support when required.

Key Responsibilities:

  • Complete the Healthcare Intake documentation upon a client's entry into the facility, ensuring effective communication with the attending physician and adherence to detoxification protocols based on individual assessments.
  • Ensure compliance with DHCS and JCAHO standards and regulations.
  • Organize client appointments with the attending physician, manage laboratory requests, and guarantee that all clients receive necessary laboratory services.
  • Dispense and monitor self-administered medications for assigned clients daily.
  • Utilize clinical software EMR for documentation, ensuring all healthcare notes are recorded within a 24-hour timeframe.
  • Process medication orders within a 4-hour window of admission and appointments.
  • Collaborate with the Admissions Department to provide clients' medication orders and insurance details to the pharmacy, managing all subsequent refills and medication adjustments.
  • Engage with new clients experiencing substance abuse issues upon their admission and throughout their stay.
  • Assist in the admission process and orientation of new clients.
  • Clarify expectations, policies, and procedures to clients.
  • Support clients in acclimating to the community environment.
  • Employ intervention and communication skills to assist clients and prevent them from leaving Against Clinical Advice (ACA).
  • Serve as a role model, sharing personal experiences when appropriate, while ensuring the safety of clients, staff, volunteers, and vendors.
  • Participate in ACA blocking, lead assigned group sessions, and contribute to the daily operations of the detox program.
  • Maintain open communication with supervisors and leadership team members.
  • Monitor clients continuously, completing observation logs every 30 minutes as per Department of Health Care Services regulations.
  • Conduct searches on clients and their belongings when necessary, including inventory checks upon intake.
  • Ensure adherence to the activity and treatment schedule.
  • Assist in monitoring clients' self-administration of medications as scheduled, documenting compliance.
  • Conduct drug and alcohol testing as required, observing clients during specimen collection according to established protocols.
  • Maintain cleanliness of assigned areas by restocking supplies, following up on client chores, and assisting as needed.
  • Perform regular rounds of the facility to ensure clients are in designated areas.
  • Attend all required training sessions provided by the organization or external agencies.
  • Document and report any significant incidents related to client care and safety.
  • Facilitate group sessions based on a 12-step curriculum.
  • Ensure the upkeep of facility grounds at all times.
  • Adhere to all organizational policies, procedures, and regulations.
  • Maintain a clean and organized work area.
  • Assist clinical staff as required.
  • Perform additional duties as assigned.

Qualifications:

  • Ability to enforce policies consistently and fairly.
  • Clear communication skills, both verbal and written.
  • Team-oriented with strong interpersonal skills.
  • Valid California driver's license and ability to operate motor vehicles.
  • Familiarity with 12-step support principles.
  • Awareness of the importance of cultural sensitivity.
  • Effective communication skills.
  • Experience in taking vital signs and observing clients' medical conditions.
  • Patience, tact, and a positive attitude when interacting with clients.
  • Adherence to safety protocols.
  • Ability to maintain confidentiality and exercise good judgment.
  • Resourcefulness and dedication in client interactions.
  • Ability to follow directions and adhere to established procedures.
  • Calm and effective response in emergency situations.
  • Previous experience in a chemical dependency treatment setting (2-5 years preferred) and familiarity with the 12-step recovery program.

Certifications:

  • Medication Technician Certificate.
  • RADT 1 or CADC certification preferred (may be in progress).
  • Current Adult First Aid certification.
  • Valid CA Drivers License with clearance for client transport.
  • Proof of recent TB Test.
  • High School diploma or equivalent.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

Note:

This job description does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow additional job-related instructions and perform other job-related duties as directed by authorized personnel. All duties and responsibilities are essential functions and requirements and may be subject to modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities necessary for this position. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.