Infrastructure Support Engineer

2 weeks ago


Fayetteville, Arkansas, United States Arkansas Department of Workforce Services Full time
Position Overview:
This role is designed for a developing technology professional who applies expertise across various disciplines to support the organization's technology framework.

Key Responsibilities:
1. Develop, maintain, and enhance existing documentation and standard operating procedures.
2. Manage installed technologies in accordance with established processes and protocols.
3. Collaborate in the deployment of technologies, working alongside relevant operational teams and under the mentorship of senior personnel.
4. Execute modifications and installations to infrastructure components as instructed, conducting tests and providing performance feedback.
5. Gather and evaluate data regarding the performance of installed technologies, such as response times and equipment health checks, while proactively suggesting necessary maintenance and upgrades.
6. Offer continuous support and troubleshooting for technical solutions in place.
7. Engage in incident management activities.
8. Regularly update knowledge databases.
9. Provide mentorship to junior staff as needed.
10. Participate in on-call rotations when required.
11. Be prepared to perform duties outside of regular hours if necessary.

Compliance and Ethics:
Understand and adhere to organizational policies, legal regulations, and compliance programs relevant to job responsibilities. This includes:
- Completing all required compliance training and following internal procedures.
- Reporting any known violations of compliance policies or suspicious activities.

Team Responsibilities:
Support and promote the mission and values of the Arkansas Department of Workforce Services.
Maintain confidentiality and uphold ethical standards.
Foster a collaborative environment with colleagues to ensure effective operations and service delivery.
Contribute innovative ideas that enhance profitability and operational efficiency.
Exhibit professionalism at all times.

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