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Technical Support Specialist
2 months ago
BGE, Inc. is a prominent consulting firm that specializes in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sectors. Our team members benefit from a comprehensive package that includes exceptional healthcare, a generous 401(k) matching program, career development opportunities, and competitive time-off policies, including flexible work arrangements.
The Technical Support Specialist plays a crucial role in diagnosing and resolving client application and software issues, while also directing requests to relevant departments when necessary.
Key Responsibilities
- Address user inquiries and technical problems, accurately document incident classifications, and troubleshoot hardware and software issues.
- Follow up with clients to confirm issue resolution and ensure incidents are properly closed in the tracking system.
- Identify trends and patterns in incidents and maintenance, providing insightful reports as needed.
- Gather information from users to effectively resolve issues, either remotely or in person.
- Maintain, analyze, and repair hardware and software systems.
- Support and uphold information technology (IT) policies and procedures.
- Set up and configure new systems, applications, and upgrades.
- Manage user account details, permissions, and rights, including group settings.
- Configure, test, and troubleshoot network connectivity and wireless access for both local and remote devices.
- Perform hardware upgrades, including memory, keyboards, motherboards, and other components.
- Install, set up, maintain, and troubleshoot desktop and laptop computers for end users.
- Coordinate with vendors to resolve technical issues.
- Participate in the on-call rotation as required.
- Travel to the local office as needed to assist with repairs, onboarding new hires, and various tasks.
- Other responsibilities as assigned.
Qualifications
- Minimum of 3 years of experience in a professional setting providing IT support; experience in a professional services firm is preferred.
- Ability to work independently in a remote environment.
- Strong foundational computing skills (Windows 11, Microsoft 365).
- Interpersonal skills and maturity to handle potentially challenging situations professionally.
- Willingness and aptitude to learn IT support functions and processes; a background in Information Technology is preferred.
- A+ and/or Network+ certification is advantageous.
- Familiarity with AutoCAD and Bentley products is a plus.
BGE is committed to equal opportunity employment and values diversity. We prohibit discrimination and make all employment decisions based on qualifications, merit, and business needs. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other classification protected by applicable laws.
No sponsorship available.
