Aviation Customer Care Specialists

2 weeks ago

Atlanta, Georgia, United States Hallmark Aviation Services Full time
Job Overview

Your Path to a Rewarding Career Begins Here

WE ARE SEEKING CUSTOMER SERVICE AGENTS WITH A STARTING PAY OF $19.00/hr

Spanish-speaking candidates are encouraged to apply.

Hallmark Aviation is recognized for delivering exceptional service to some of the premier airlines globally. We prioritize employee satisfaction and engagement, as our dedicated team of skilled agents is the cornerstone of our success in the above-the-wing ground handling sector. Join us and become part of our distinguished team committed to providing unparalleled service...

... ensuring peace of mind

Hallmark Aviation Services is looking to create a diverse workforce of enthusiastic individuals dedicated to delivering exceptional service to both Domestic and International Airlines at major airports. We serve a unique clientele.

POSITION SUMMARY

Hallmark is currently seeking friendly, engaging, and professional customer service agents to deliver outstanding service to our international airline partners. This is an excellent entry-level opportunity in the airline industry.

Basic Qualifications
  • Must be at least 18 years old and possess a High School Diploma or G.E.D.
  • Valid authorization to work in the United States
  • Proficient in speaking, reading, and writing in both English and Spanish
  • Willingness to work flexible hours, including weekends, holidays, and overtime
  • Basic math skills: addition, subtraction, multiplication, and division
  • Computer proficiency
  • Organized with common sense
  • Able to make quick and sound decisions
  • Strong communication and listening abilities
  • Capable of multitasking in a fast-paced environment
  • Able to read and understand reference materials, instructions, policies, and procedures
NOTE: DRUG SCREENING IS REQUIRED AT THE TIME OF HIRE

KEY RESPONSIBILITIES (additional duties may be assigned)
  • Perform various tasks at the airport, including assisting customers with fare inquiries and boarding gate operations.
  • Carry out responsibilities at the ticket counter, airport lobby, baggage claim, gate check-in, control center, and other functional areas, rotating through all sections including bag-room, ramp, and other terminals.
  • Maintain professional interactions with airline passengers, clients, and crew members.
  • Provide translation and transcription services when necessary.
  • Handle company assets with care and be mindful of associated costs.
  • Execute accurate cash handling transactions, manifests, and labeling.
  • Operate machinery in compliance with operational policies and standards.
  • Utilize computers, printers, and other equipment to manage data and information confidentially.
  • Read, interpret, and comprehend reference materials, instructions, policies, and procedures.
PHYSICAL REQUIREMENTS

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Varied shifts within a 24-hour period

* Potential for overtime

* Occasional lifting of heavy items

* Prolonged periods of standing and walking long distances

* Pulling, pushing, and moving large items, including carts

* Continuous standing, bending, kneeling, squatting, and grasping

Environmental Considerations:

Involves constant interaction with people and exposure to aircraft noise.

Equal Employment Opportunity Statement

Hallmark Aviation Services is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location where the company operates. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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