Airline Customer Support Specialist
2 weeks ago
We are seeking dedicated Airline Customer Support Specialists (Hindi, Urdu, Bengali Language Speakers) to enhance our customer service team.
About Us
Hallmark Aviation Services is renowned for delivering exceptional service for leading international airlines. Our commitment to employee satisfaction and engagement drives our success in the above-the-wing ground handling sector.
Position Summary
We are currently looking for friendly and professional customer service representatives to provide outstanding support to our international airline partners. This is an excellent entry-level opportunity in the airline industry.
Key Responsibilities
- Assist customers with fare inquiries and boarding procedures.
- Perform tasks at various airport locations including ticket counters, baggage areas, and boarding gates.
- Maintain professional interactions with passengers and airline personnel.
- Handle cash transactions and manage manifests accurately.
- Utilize computer systems to access and manage confidential information.
Qualifications
- Must be at least 18 years old with a High School Diploma or G.E.D.
- Ability to obtain security clearance from US Customs and Border Protection.
- Proficiency in English is required; additional languages such as Hindi, Urdu, Bengali, Arabic, Chinese, and Vietnamese are advantageous.
- Flexible availability for weekends, holidays, and overtime.
- Strong communication and multitasking skills.
Physical Requirements
This role involves varied shifts and may require lifting, standing for extended periods, and interacting with a diverse range of individuals.
Equal Opportunity Employer
Hallmark Aviation Services is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Compensation
The position offers a competitive hourly wage of $19, along with benefits such as paid parking and optional dental/vision coverage.
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