Service Coordinator

3 days ago

Foothill Ranch, California, United States PEAK Technical Staffing USA Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at PEAK Technical Staffing USA. As a Service Coordinator, you will play a critical role in supporting our global operations and delivering exceptional customer service.

Key Responsibilities
  • Process and schedule new Service Work Orders using our order processing system (CRM)
  • Prepare and Process Service Quotes, Service Orders, and Service tickets
  • Log Technicians' check in/check Ship product to meet Service schedule
  • Interface with Field Services Engineers, third-party Technicians, General Contractors, Electricians, and Tile vendors to complete Service Work Orders
  • Update Customer of Service status as required by account
  • Review technician Service paperwork to confirm Service is completed and correct
  • Communicate and interact with Account Managers to revise purchase orders and NTE as required
  • Update Customer card and System Monitor date in company's ERP system for each device replaced
  • Pull data from Online Monitoring
  • Follow up on Service Work Orders to make sure they are on schedule
  • Process return labels and RMA's for unused product
  • Verify vendor invoices for accuracy
  • Perform Required Functions in Customer Online Portals
  • Post new Service Orders in Company's order processing system upon completion of the job
  • Attach required documents and process Service Orders for invoicing
  • Create and monitor reports as required
Qualification Requirements
  • Uses available resources to evaluate potential solutions
  • Asks questions to clarify a situation
  • Uncompromised approach to and respect for confidentiality
  • Unquestionable workplace ethics
  • Professional and pleasant verbal and written communication skills
  • Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates
  • Own all assigned tasks
  • Welcoming, positive, and inclusive attitude
  • Highly organized, detail-oriented, and great follow-up and follow-through skills
  • Computer skills, including software used in this office (CRM, Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)
  • Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics
  • Ability to multi-task and prioritize effectively without continuous supervision
Education and/or Experience
  • 3-5 years prior related customer service experience
  • Bachelor's degree is preferred
  • Proficient in Excel, Word, Outlook, and other Microsoft products
  • Loss Prevention Experience preferred

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