Motorcycle Support Specialist
2 weeks ago
- Responds to, assesses, and prioritizes service and repair inquiries from various racers.
- Conducts diagnostics with racers to gather details about issues to identify the root cause of problems.
- Repairs or replaces faulty components on motorcycles as requested.
- Collaborates with fellow Team Green personnel by sharing insights and accepting feedback to develop optimal solutions tailored to customer requirements.
- Assists Team Green staff with training and troubleshooting; fosters troubleshooting and communication skills among Team Green personnel to deliver exceptional service to Kawasaki dealers and clients.
- Prepares KX machinery and special projects, managing and completing multiple assignments efficiently with a strong focus on quality and detail.
- Coordinates preventive maintenance and services for KX machinery and special projects as needed.
- Schedules and performs maintenance on the Team Green support vehicle while ensuring a professional appearance at events.
- Maintains the exterior of the support vehicle to the highest standards, including regular washing, waxing every few months, polishing rims monthly, and cleaning tents.
- Ensures the interior of the support vehicle is kept to the highest standards, including cleaning cabinets, floors, tools, and all related equipment.
- Tracks and logs parts inventory used at various events and replenishes the support vehicle as necessary.
- Collects payments for parts and accessories distributed at racing events.
- Records and submits precise warranty logs.
- Engages with promoters to arrange public address announcements and secure prominent locations for KMC support vehicles at racing events.
- Accurately records and submits expense reports in a timely manner.
- Maintains accurate DOT logs for the Team Green support vehicle.
- Assists the Team Green Racing Technician with engine services and machinery preparation when required.
- Collaborates with the Team Green Parts Coordinator to ensure the availability of necessary parts and equipment.
- Acts as a liaison for the department with QA and R&D teams regarding all internal and external warranty matters.
A high school diploma or GED is required, along with a minimum of 4 years of relevant experience and/or training in a motorcycle racing environment, or an equivalent combination of education and experience. MMI or equivalent is preferred.
Qualifications:
To excel in this role, candidates must demonstrate the ability to perform each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:
- Proficient knowledge and experience with Microsoft Word, Excel, Lotus Notes, and FI software packages.
- Exhibits strong oral and written communication skills.
- Demonstrates the ability to effectively prioritize and organize multiple competing tasks.
- Highly detail-oriented and deadline-focused.
- Brings enthusiasm and energy to team efforts.
- Able to work independently and achieve objectives with minimal supervision.
- Dependable with a friendly, professional demeanor.
- In-depth knowledge and experience with 2-stroke and 4-stroke engines, including EFI tuning.
- Possesses sufficient professional tools for use in the support vehicle and race team shop.
- Current Class M motorcycle license is required.
- A Class C commercial license is not required but is strongly preferred.
- Must occasionally lift and/or move up to 50 pounds.
- Estimated travel requirement: 50%.
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