Client Services Coordinator
2 weeks ago
Position Overview:
This role is designed to be Hybrid (Tues - Thurs onsite; Mon and Fri remote).
Available Hours:
East Coast service: 6a - 3p
West Coast service: 7a - 4p or 8a - 5p.
Company Overview:
We are a leading entity in retail loss prevention, operations management, and analytics, with a global footprint and a diverse workforce of 450 professionals.
For over 25 years, we have been at the forefront of the industry, showcasing our dedication to excellence through innovative technologies and exceptional customer service.
Role Summary:
We are seeking a Service Coordinator to enhance our global operations. The ideal candidate will be detail-oriented, tech-savvy, and dedicated to providing outstanding customer service.
Key Responsibilities:
- Process and schedule new Service Work Orders utilizing the company's order processing system (CRM).
- Prepare and manage Service Quotes, Service Orders, and Service tickets.
- Log Technicians' check-ins/check-outs and ensure timely product shipments to meet service schedules.
- Collaborate with Field Services Engineers, third-party Technicians, General Contractors, Electricians, and Tile vendors to complete Service Work Orders.
- Update customers on service status as required by account.
- Review technician Service paperwork to confirm completion and accuracy.
- Communicate with Account Managers to adjust purchase orders and NTE as necessary.
- Update customer records and monitor dates in the company's ERP system for each replaced device.
- Extract data from Online Monitoring and follow up on Service Work Orders to ensure adherence to schedules.
- Process return labels and RMAs for unused products.
- Verify vendor invoices for accuracy.
Qualifications:
The ideal candidate will possess the following skills and experience:
- 3-5 years of relevant customer service experience.
- Bachelor's degree preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong organizational skills, attention to detail, and effective follow-up capabilities.
- Ability to manage multiple tasks and prioritize effectively without continuous supervision.
What We Offer:
- Competitive compensation and benefits package, including comprehensive healthcare coverage, 401(k) plan with employer match, and generous Paid Time Off (PTO) policy.
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