Customer Care Agent for Telecommunications

3 weeks ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Title: Customer Care Agent for Telecommunications

About the Job:

MCI Military Recruitment is seeking a highly motivated and customer-focused Customer Care Agent for Telecommunications to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and promoting our products and services.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and chat
  • Resolves customer complaints and concerns in a professional and timely manner
  • Upsell and cross-sell MCI's products and services to existing customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on industry trends and product knowledge to provide accurate and informed solutions to customers

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • 1-2 years of experience in customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Microsoft Office Suite and basic computer skills
  • Ability to pass background check and comply with MCI's security protocols

Salary and Benefits:

Estimated Salary: $50,000 - $70,000 per year

MCI offers a competitive salary, comprehensive benefits package, and opportunities for advancement and growth.



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