Customer Support Associate

3 days ago


Rochester, New York, United States Helio Health Full time
Job Overview

We are seeking a detail-oriented and empathetic Customer Support Associate to join our team at Helio Health in Rochester. As a key member of our operations team, you will provide exceptional support to patients and their families, ensuring a smooth and respectful experience throughout their stay with us.

This is a full-time position working on the evening shift, Sunday-Thursday or Tuesday-Saturday. We offer a competitive salary range of $38,000 - $50,000 per year, plus a sign-on incentive up to $1,500.

In this role, you will be responsible for:

  • Orienting patients to our facility and programs
  • Managing ongoing patient needs and resolving issues in a timely and friendly manner
  • Maintaining the facility's cleanliness and organization
  • Assisting with crisis intervention activities as needed

You will work closely with our multidisciplinary team to ensure that patients receive comprehensive care and support.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Basic computer skills and proficiency with software applications
  • A valid NYS driver's license

We offer a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

At Helio Health, we value diversity and inclusion. We are an equal opportunity employer and welcome applicants from all backgrounds.



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