Customer Support Representative

2 weeks ago


Rochester, New York, United States American Waterworks Full time

We are seeking a skilled Service Technician to join our team at American Waterworks, a regional leader in the foundation repair industry. In this role, you will travel to customers' homes on pre-set appointments to inspect and maintain existing systems we've installed for them, providing additional solutions to fix and protect their homes.


What We Offer You

  • A highly competitive estimated salary of $60,000+ per year based on your experience and qualifications
  • A comprehensive benefits package, including paid time off and holidays
  • Best-in-class training and state-of-the-art software to ensure your success
  • A company-provided van to make your job easier
  • A trusting, respectful, and fun work culture where you can thrive
  • Ongoing opportunities for professional growth and development


What We're Looking For

  • 1+ years of sales experience (not required but preferred)
  • Construction experience (not required but preferred)
  • The ability to enter crawlspaces, lift up to 75 pounds, walk, climb ladders, kneel, and crawl
  • Strong listening, closing, and follow-up skills
  • A valid driver's license with a safe driving record
  • Skill in operating computer software (we'll provide training)


Our Company Values

  • One Team: We strive to create a collaborative environment where everyone feels valued and supported
  • Show Up: We believe that being present and engaged is crucial to our success
  • Driven to Be the Best: We're committed to delivering exceptional results and exceeding customer expectations


Your Benefits

  • Company-paid vision, dental, short-term disability, and life insurance
  • Health insurance with 50% employer-paid premium
  • 401(k) plan with company match
  • 7 paid holidays
  • Accrued vacation time
  • Company-paid training and development opportunities


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